Energy Emergency Service Coordinator - $20.44/Hour

Saint Paul, Minnesota
Sep 25, 2018
Oct 25, 2018
Employment Status
Full Time

Under the direction of the Energy Program Manager, this position is responsible for the coordination and implementation of the Energy Related Repair Program (ERR); Performing application/intake duties, crisis screening, preparation and source selection for competitive bid procurement, developing and maintaining program databases and monitoring ERR funding. The ability to interpret and implement policy is essential to this position. In addition, the ERR program specialist is responsible to monitor and respond to after-hours no heat and crisis calls.

Essential Functions (Not All-Inclusive):

  • Monitor the after-hours phone line and respond to ERR calls after hours (evenings and weekends).
  • Maintain program (participants & events) information and document timelines in ERR household files, Access database and eHeat client information database.
  • Perform intake screening, respond to participants in an emergency situation by verifying crisis, determining eligibility, negotiating with energy supplier or other agencies and guaranteeing payment to vendor.
  • Consistent interpretation and implementation of policies and procedures while processing applications and determining eligibility. Determine household size and follow income verification requirements in accordance with MN EAP policy manual.
  • Maintain document intake workflow and files on the electronic records database (Laserfiche) and program databases to ensure report accuracy and program file integrity.
  • Review contractor’s (RFP) proposals and ensure they align with the requirements, facts, recommendations, and policy relevant to the request. Award decisions to ensure that the best value proposal is selected.
  • Responsible for reconciling the Energy Related Repair Program by: obligating funds, reviewing and certifying contractor invoices, issuing payment requests and closing household files.
  • Identify and determine appropriate list of contractors/vendors that can meet work standards and program timelines.
  • Maintain database of contractor contacts; Collect and manage required licensing, bonding and insurance certifications.
  • Identify funding to assist clients with no-heat emergency situations when no ERR funding is available and facilitate referral process.



  • AA degree, including post-secondary coursework in residential building science, HVAC, or related field and 2 years of experience in residential energy efficiency or weatherization, and customer service, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Residential Energy Auditor Certificate preferred.
  • Experience in creating client databases, designing reports and analyzing data preferred.
  • Foundational understanding of the application process, program requirements, and overall lifecycle of the Energy Assistance Program is essential.
  • Experience with relating to and communicating effectively with a variety of multi-ethnic and socio-economic groups and/or individuals.
  • Customer service, negotiation and crisis intervention skills.
  • Must have strong financial skills related to accounting, financial management, math aptitude and non-profit procurement procedures.
  • Understanding of residential heating systems required.
  • Knowledge of Minnesota Energy Assistance Program policy and procedures.
  • Working knowledge of Minnesota's Data Practices Act.


Position: Energy Emergency Service Coordinator

Department: Energy Assistance

Salary: $20.44/Hour

Schedule: M – F, 40 Hours/Week


Community Action offers excellent benefits including generous paid time off (PTO), 14 paid holidays, health, dental & life insurance, retirement, employee discount programs and more.

Background Checks:

Community Action conducts criminal background checks at the time of hire. Some positions require additional fingerprint and photo verification. Not all backgrounds are a barrier to employment.

Posting Dates: 9/24/18-Until Filled

Community Action is an Equal Opportunity Employer andwill not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.

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