Customer Service - Choose your schedule! - Minnetonka, MN
Our Customer Service - Technical positions are located in the western suburbs of Minneapolis, MN. There is free parking. We are looking to fill various First, Second and Third shifts in our 24x7 operation. We have day shifts, 2nd shifts, shifts including weekend days or not including weekend days, work from home shifts (after 8 full weeks of M-F 8am to 5pm onsite training located in Minnetonka, MN), there is overtime if you want it as well as realistic opportunities to grow and advance within this organization!
Duties of the Customer Service -Technical position involve primarily phone support for 70% of the day. In this function, you will take incoming phone calls from people in the field seeking assistance with company products. Some of the calls are technical in nature but we will extensively train people with previous phone customer service experience who have a knack for treating customers well and solving problems. Any difficult calls are transferred to a different department.
Skills required for the Customer Service role: Excellent verbal and written communication skills, excellent listening and attention to detail skills. Responsible work ethic - need to be on time and there when scheduled. Fantastic team building skills-need to be a team player and help out co-workers at all times. Must have a minimum of 6 months of recent customer service experience along with the ability to pass a background and reference check. Problem solving skills and the ability to find solutions when the typical solution doesn't work is a must!
We are looking to pay anywhere from 15 to 17.50/hour while temporary (DOQ, skills and experience). Raises are frequent (approx. every 6 months). Bilingual (Spanish) and some other shifts may pay in excess of this range as well.
Thank you for considering this outstanding Customer Service - Technical role brought to you by Staffing Partners!