Sr Specialist FPDR

Brooklyn Park, Minnesota, United States
Oct 06, 2018
Oct 13, 2018
Employment Status
Full Time
Description: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Sr. Specialist FPDR Support, you'll take the lead as you manage credit bureau and direct ratings disputes from cardholders, all while responding appropriately with accurate information. You'll validate that all Fair Credit Reporting Act guidelines are met and disputes documented, processed and resolved within Federal regulations following retention guidelines. You'll do all of this while working closely with peers, leaders, and other partners as needed to ensure accurate and timely reporting and completion of work. You'll also work in a multi-media environment (emails, phone calls, chat messages, and letters) that's challenging and fast paced, requiring you to prioritize work accordingly. Job duties may change at any time due to business needs.

About you:
• High School Diploma or GED; 4 year degree or equivalent experience desired
• 2 years credit, FPDR or related experience. 
• Experience with Main Frame applications
• 1-2 years of previous guest experience or customer service experience
• Proven superior verbal and written communication skills, including listening, negotiating and decision making skills
• Ability to interact with guests and team members in a professional manner, show empathy, and de-escalate as needed
• Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications**Schedule is Monday- Friday from 11:30am- 8:00pm with every other weekend rotation**


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