Team Lead | FMOC

3 days left

Employer
Target
Location
Brooklyn Park, Minnesota, United States
Posted
Oct 20, 2018
Closes
Nov 17, 2018
Employment Status
Full Time
Description: About Us: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Transportation Command Center, Delivery Services (TCC DS), which provides round-the-clock resolution of logistical issues, and Travel Services, which manages all travel and expense-related work for the enterprise. 

As a FMOC Team Lead, you will provide operational leadership and be responsible for leading approximately 15 team members delivering 24/7/365 support for issues within Stores, DCs and HQ buildings.  In addition to leadership, you must be willing to learn first level technical knowledge of all functions supported by FMOC, including but not limited to; Heating Ventilation and Air Conditioning, Refrigeration, Alarm Systems, and other Facilities Management Support Center functions.  You have a passion for hiring, leading, and developing your team while driving business results in a fast-paced environment.  You are accountable for the execution of operational initiatives that drive engagement with your team, a guest focused environment, and delivering on key business objectives by achieving service goals.  As a team lead, you are responsible for identifying team performance opportunities, defining and creating process improvements, and leveraging metrics to make business decisions.  You are committed to developing, training, and retaining a high performing and diverse team devoted to quality service.  You are curious and seek out opportunities to improve the overall effectiveness and value of the department, team, and guest experience.  Job duties may change at any time due to business needs.

About you:

  • Four-year college degree or equivalent experience 
  • Prior leadership experience in a service oriented, operational and/or contact center environment  
  • High level of initiative, attention to detail, and ability to prioritize work effectively    
  • Strong written and verbal communication skills, with ability to build relationships with various levels 
  • Ability to work evenings, weekends, and holidays to support the needs of the business   
  • Experience with Microsoft programs, including Word, Excel and Outlook, Visio and Project 
  • Prior experience within Facilities or Property Management field desired

Qualifications:

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