System Analyst

Minneapolis, Minnesota
Oct 24, 2018
Nov 14, 2018
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


This position is responsible to provide application and engineering support to the organization. Proactively monitor critical applications, jobs/schedules, and all batch and online processes.  Provide real-time application support to eliminate or avoid business impact. Coordinate and schedule job processing other batch and surround-code processes. Troubleshoot, diagnose and resolve incidents/problems and outages in production. Support application releases and other software updates. Perform risk review of production deployments. Manage and investigate work orders that reflect system/software & hardware defects. Respond promptly to incidents and escalate when appropriate.

·Monitor and schedule user jobs, intervening as necessary to ensure they reach completion.


·Manage the production calendar.  Ensure the production calendar accurately reflects user operations, system support operations, migrations to new releases, and any other events which could impact throughput. Communicate these events to all stake-holders.


·Record intervention(s) using the appropriate logging and monitoring tools.  Communicate intervention(s) as necessary.


·Document and report system and/or application issues to users and development staff in a timely manner, including all relevant information and an assessment of the priority level of an issue; document system changes in the system log. Ensure system issues are appropriately closed.


·Taking ownership of technical issue, and working with addition tier 2, tier 3 teams to resolve issue when necessary.


·Participate in providing training to customers as required.


·Participate in an on-call support rotation.


·Create and maintain system monitoring, automation, and alert processes.


·Perform weekend and evening support as needed or scheduled.


·Maintain and document operational processes and procedures.


·Oversee archival of data and managing file cleanup policies.


·Other projects and duties as assigned.



Bachelor's degree in Computer Science preferred; demonstrated experience may be considered in lieu of degree. 

Required Experience

Strong analytical and product management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Expertise in the implementation, support and troubleshooting of production environments.  Experience with system and application linkages to enterprise monitoring, automation, and dashboards.  Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Serves as the conduit between the Businesses and IS teams through which requirements flow. Develop requirements specifications according to standard templates, using natural language.

Preferred Experience

Certification or experience with ITIL v3 Framework. Knowledge in UNIX and Windows operating systems. Understanding of relational database concepts with experience using Oracle. Knowledge of scheduling tools, preferably Appworx or UC4. Technical knowledge of UNIX, Oracle, scripting, troubleshooting techniques, and system analysis skills. Knowledge of DNS, TCP/IP and other network and telephony concepts.



UCare is proud to be a recognized Star Tribune Top Workplace for the 9th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.


As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.






Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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