LTD CUSTOMER SPECIALIST

Location
Coon Rapids, Minnesota
Posted
Oct 31, 2018
Closes
Nov 30, 2018
Ref
67463
Contact
Magnum Companies
Category
Other
Job Type
Employee
Employment Status
Full Time

Summary and Purpose:
This position is responsible for supporting the Dispatch/Load Management and Fleet Management operations through accurate and timely data entry and general office duties.

Required Knowledge, Skills, Abilities:

  • Knowledge and experience in data entry, Microsoft Office, and general computer applications.
  • High level of interpersonal skills to handle customer service issues calmly and professionally.
  • Attention to detail in composing, typing, and proofing materials.
  • Ability to multi-task, establish priorities, and meet deadlines.
  • Excellent written and verbal communication skills.

Essential Job Functions:

  • Contact and communicate professionally with customers to establish load appointments, updates & closures.
  • Assist Dispatch / Load Managers in customer relations.
  • Enter accurate and complete load information into computer systems, including all data necessary for the fleet managers and their drivers to successfully deliver freight on time.
  • Assist in complete and timely billing process eliminating time spent securing additional information from other departments.
  • Post equipment boards.
  • Run reports for Fleet Operations Manager / Terminal Coordinator, including weekly run load status report to monitor timely and accurate pickup and delivery information.
  • Monitor incomplete tripsheets and secure necessary paperwork to complete billing process.

Hours: 8:00am - 5:00pm M - F

Pay: Competitive Hourly Wage

Benefits: This is a full-time position with a full benefits package available, including:

  • FREE Health Insurance with HSA and FSA Options and Wellness Incentives
  • Company Paid Life Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan with Company Match
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Supplemental Insurance Voluntary Options (Short-Term Disability, Long Term Disability, Accident/Hospital Confinement, Critical Illness/Cancer Insurance)

Magnum is an equal opportunity employer and drug-free workplace. We participate in E-Verify.

We are Veteran Owned & Operated!

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