Manager TCC Delivery Svcs

Brooklyn Park, Minnesota, United States
Nov 10, 2018
Jan 25, 2019
Employment Status
Full Time
Description: About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Guest Services, which handles all guest inquiries and comments relating to orders and site issues.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, and the Transportation Command Center, Delivery Services (TCC DS), which provides round-the-clock resolution of logistical issues, and Travel Services, which manages all travel and expense-related work for the enterprise.

As a Manager, Transportation Command Center (TCC) Delivery Services, you will provide operational leadership for the TCC Delivery Services' service center team, with responsibility for approximately 10-18 team members who provide support for the movement of merchandise entering into and moving throughout Target's supply chain, from point of sale up to and including guest delivery. You will be expected to strategize and implement operational initiatives that drive engagement with our teams, foster a guest-focused environment, and deliver on key business objectives by achieving service goals. You will also be responsible for motivating, engaging and developing team members in a fast-paced environment and fostering a culture that delivers an exceptional experience for your team and partners with every interaction by meeting or exceeding performance metrics. You have a track record of identifying business opportunities, defining and creating processes, leading department initiatives, influencing other leaders and partners, and driving team development and engagement. You will use critical thinking and analytical skills to evaluate people, process, and metrics and find opportunities to improve the overall effectiveness and value of the department. Core responsibilities are described within this Job Description. Job duties may change at any time due to business needs.

About you:

• Four-year college degree or equivalent experience

• 3+ years of leadership experience in a service oriented, operational and/or contact center environment

• Ability to flex schedule to meet the demands of the business to include evenings, weekends and holidays

• Demonstrated skills in Microsoft programs, including Word, Excel and Outlook, Visio and Project

• Strong communication skills, with proven ability to effectively partner with various levels, leaders and teams

• Prior experience with retail, carrier/courier logistics or other operational support preferred

Flexible to second shift schedule Monday-Friday; rotating weekends.


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