Pro Staff

Customer Service Support Administrator

Employer
Pro Staff
Location
Plymouth, MN
Posted
Nov 21, 2018
Closes
Dec 21, 2018
Ref
347026
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time

 Atterro has partnered with Cantel Medical to add a Service Support Administrator to their team! The responsibility of this position is to support all functions of the phone support staff. With a primary focus on customer parts orders. Supporting all e-mail and phone inquiries that come from the website and sales team.
 Cantel is a fast growing medical device company located in Plymouth, MN.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assigned to phone que

  • Direct customer line for service parts requests
  • Determine part numbers per customer requests
  • Place orders, determine availability and delivery date expectations

 E-mail inquiries

  • Customer requests through web site
  • Use resources available to fulfill customer inquiry
  • Sales team demo requests
  • Determine need
  • Place order, create RMA
  • Communicate availability and delivery expectations

 Equipment Trade-in and Replacement Process

  •  Scrap trade-in units in ERP System
  •  Document in DHR the scrapped unit
  •  Document the replacement unit properly in ERP system
  • Other duties as assigned


KNOWLEDGE, SKILLS, AND ABILITY'S REQUIRED FOR POSITION:

  •       High School Diploma or equivalent
  •       Must possess excellent telephone and verbal communication skills
  •       Customer oriented, able to provide the highest customer support
  •       Strong organizational skills and attention to detail with the ability to multitask
  •       High level ability in Excel
  •       Proficient in all other Microsoft office suite of products
  •      SAP experience a plus

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