MBE Business Optimization Manager

Minneapolis, Minnesota
Nov 27, 2018
Jan 18, 2019
Business, Management
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


This position is responsible for improving the overall quality of the Billing & Enrollment (B&E) function by creating a culture of continuous improvement through the use of a comprehensive education strategy and strategic departmental project management.

·Provide direction to achieve quality assurance (QA) best practices, streamline processes, and standardize work within the MBE function. Measure performance to those standards

·Develop scorecards and visual management boards to communicate team performance within the department and to the organization

·Collaborate with MBE leaders to create performance measures, monitoring tools and scorecards to communicate individual productivity/performance 

·Develop on-boarding, on-going and technology upgrade education programs and materials using adult learning theory as a foundation for all development

·Collaborate with departmental and organizational leaders to identify and implement repeatable and sustainable process improvement efforts involving enhancements to core MB&E processing systems

·Develop and maintain a thorough working knowledge of UCare contracts (Medicare, Medicaid and Commercial) as they impact billing and enrollment functions.  Plan, organize and lead both billing and enrollment focused/targeted initiatives. 

·Lead assigned team.  Recruit, interview, select and retain high quality engaged team of professionals.  Monitor onboarding, ongoing development and continuous engagement across the team.  Mentor and coach to the next level.  Establish and communicate clear expectations and performance standards and provide feedback in a timely manner.

·Committee and/or work group representation as assigned.

·Other projects and duties as assigned.


Bachelor's degree in Business, Education or Healthcare Administration; Master's degree preferred.

Required Experience

Three years of management or supervisory experience.  Three years education and/or quality experience.  Three years of project management and/or process improvement experience.

Preferred Experience

Health Plan Operations experience in Enrollment and/or Membership Accounting. Process improvement and/or Six Sigma experience.   Experience working with CMS/DHS regulations.


UCare is proud to be a recognized Star Tribune Top Workplace for the 9th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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