LTD CUSTOMER SPECIALIST

Location
Coon Rapids, Minnesota
Posted
Nov 30, 2018
Closes
Dec 30, 2018
Ref
67463_1
Contact
Magnum Companies
Category
Other
Job Type
Employee
Employment Status
Full Time

Summary and Purpose:
This position is responsible for supporting the Dispatch/Load Management and Fleet Management operations through accurate and timely data entry and general office duties.

Required Knowledge, Skills, Abilities:

  • Knowledge and experience in data entry, Microsoft Office, and general computer applications.
  • High level of interpersonal skills to handle customer service issues calmly and professionally.
  • Attention to detail in composing, typing, and proofing materials.
  • Ability to multi-task, establish priorities, and meet deadlines.
  • Excellent written and verbal communication skills.

Essential Job Functions:

  • Contact and communicate professionally with customers to establish load appointments, updates & closures.
  • Assist Dispatch / Load Managers in customer relations.
  • Enter accurate and complete load information into computer systems, including all data necessary for the fleet managers and their drivers to successfully deliver freight on time.
  • Assist in complete and timely billing process eliminating time spent securing additional information from other departments.
  • Post equipment boards.
  • Run reports for Fleet Operations Manager / Terminal Coordinator, including weekly run load status report to monitor timely and accurate pickup and delivery information.
  • Monitor incomplete tripsheets and secure necessary paperwork to complete billing process.

Hours: 8:00am - 5:00pm M - F

Pay: Competitive Hourly Wage

Benefits: This is a full-time position with a full benefits package available, including:

  • FREE Health Insurance with HSA and FSA Options and Wellness Incentives
  • Company Paid Life Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan with Company Match
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Supplemental Insurance Voluntary Options (Short-Term Disability, Long Term Disability, Accident/Hospital Confinement, Critical Illness/Cancer Insurance)

Magnum is an equal opportunity employer and drug-free workplace. We participate in E-Verify.

We are Veteran Owned & Operated!

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