Pro Staff

Bilingual Customer Service Rep

Pro Staff
Minneapolis, MN
Dec 07, 2018
Jan 06, 2019
Pro Staff
Job Type
Employment Status
Full Time
Do you have customer service experience and strong communication skills? If so, Pro Staff has the opportunity for you! We are currently seeking Bilingual call center representatives for a large company in downtown Minneapolis which acts as a third party administrator for class action lawsuits. Pay is $16/hr. position are project based typically lasting 4-6 weeks.

Job Duties:
- Must follow and meet Key Performance Expectations (KPEs) for this role. 
- Manage customer calls by delivering exemplary customer service. 
- No cold calling or sales! Inbound calls from individuals involved in various legal settlements. 
- Answering caller questions by following script and documenting call information into database. 
- General database updates. 
- Write appropriate call logs for company/counsel 
- Transcribe IVR calls as required. 
- Take on roles and responsibilities as assigned by manager in a positive and effective manner. 

- 25 wpm minimum typing requirement. 
- Comfortable working on computer. 
- Minimum 6 months customer service experience. 
- Strong communication and organizational skills. 
- High school diploma or G.E.D. required. 
- Background check administered. 
- Professional attitude and appearance. 
- Ability to read, write and speak English 
- Strong work ethic (attendance is critical) 
- Ability to work in fast paced environment

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