Pro Staff

Customer Service Specialist

2 days left

Employer
Pro Staff
Location
Oakdale, MN
Posted
Dec 23, 2018
Closes
Jan 22, 2019
Ref
347875_1
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
Atterro in partnership with an optical manufacturer located in Oakdale, MN is hiring for a Customer Service Specialist to join their team on a temp-to-hire basis. Please review the details below and submit your resume for immediate consideration to be a part of one of the largest and most technologically advanced optical networks in the United States.

Summary:
The Customer Service Specialist is responsible for answering incoming phone calls from customers and optical practices, and assisting with questions about the status of their orders. Additionally, the Customer Service Specialist resolves issues that arise related to orders and facilitates change requests on orders from customers. 

Job Duties:
  • Answer incoming inquiry calls from customers, eye doctor's offices, and optical practices
  • Process prescription and stock orders
  • Address customer concerns about billing and services rendered
  • Refer complaints of service failures to necessary department managers
  • Provide estimated order completion times to customers 
  • Notify customers of delays
  • Utilize tools supplied effectively to communicate with internal staff and external customers 
Education:
  • High school diploma or GED required
Experience:
  • 3+ years telephone customer service experience required
  • 3+ years order entry experience required
  • Optical experience strongly preferred
  • Insurance billing and reconciliation experience preferred
  • Demonstrated tenure with previous employers
Knowledge, Skills, and Abilities:
  • Must possess punctuality and be consistently on time
  • Ability to work overtime when needed including weekends and holidays 
  • Ability to represent company in a professional manner
  • Must possess excellent communication skills
  • Must be proficient with working in a computer-based environment
Available shift: 8:00am-5:00pm Monday-Friday

Starting pay range: $18-22/hour -- dependent on prior optical and/or order entry experience

Atterro Human Capital Group offers short-term to long-term projects, temporary to contract-to-hire, or direct placements. With proven expertise in Administrative/Clerical and Light Industrial/Manufacturing backgrounds, Atterro matches the right people with the right career opportunities. 


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