Team Lead FPDR

Brooklyn Park, Minnesota, United States
Dec 28, 2018
Jan 31, 2019
Employment Status
Full Time
Description: About us: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. 

Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution. 

As a Team Lead, Fraud Prevention and Dispute Resolution (FPDR), you'll take the lead as you manage a team of 15+ team members leading them in development and achievement of established quality, productivity, and service level goals.  You will provide regular feedback and hold team members accountable when performance is not meeting expectations.  You will be expected to develop a thorough understanding of Target REDCard processes and products, procedures and policies, credit industry regulations, and internal policies and procedures as related to Retail and Credit Fraud Prevention and Credit Fraud Resolution.  You will be expected to use this knowledge to support your team in reviewing possible fraudulent orders on and following these critical procedures and policies, while delivering great guest experience. You will initiate and lead strategic initiatives aimed at improving overall efficiency and effectiveness and performance of the FPDR team, reduce loss, and retain guests. You will collaborate with peers and other leaders to drive results and improvements across the team.  

Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

About you: 

  • Four-year degree or equivalent experience
  • 2 + years of previous supervisory or leadership experience
  • Ability to develop, manage, and motivate a team in a fast-paced environment
  • Ability to strategize and solve problems while working with ambiguity 
  • Excellent communication, interpersonal and organizational skills
  • Ability to handle a fast-paced, dynamic work environment with a strong sense of urgency
  • Proven ability to deliver a great guest experience with every interaction
  • Total System Services (TSYS) experience preferred
  • Bankcard, Disputes, or Fraud experience preferred
  • Service center experience preferred
  • Project management experience preferred
  • Understanding computer language and internet protocols preferred


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