Sr Digital Operations Analyst

3 days left

Employer
Target
Location
Minneapolis, Minnesota, United States
Posted
Jan 11, 2019
Closes
Jan 19, 2019
Category
Business, Other
Employment Status
Full Time
Description: ABOUT THIS OPPORTUNITY

Join Target's Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.

PRIMARY RESPONSIBILITIES

Partner orientation, onboarding and training

Ensure a consistent and efficient partner on-boarding process

Build relationships with new partners, promoting a confident understanding of the Target platform

Define and build internal and external processes and methodologies to foster an exceptional partner conversion/on-boarding experience

Develop and manage training materials and knowledge repositories

Partner service and support

Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat

Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.

Actively advocate for partner, promoting transparency into client issues to cross function teams that contribute to implementation of a new partner capabilities

Partner performance

Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance

Drive small to medium Seller experience enhancement projects

REQUIREMENTS

4 year college degree

3-5 years' experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry

Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization

Strong interpersonal, verbal, presentation and written communication skills

Able to manage multiple priorities, and work with speed and accuracy



Qualifications:

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