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Membership Associate

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Jan 18, 2019
Closing date
Feb 17, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: Second
Days: Tuesday, Wednesday, Thursday, Friday, Saturday
Hiring rate or hiring range: $14.00 / hr
Job Description:

Job Summary:

The purpose of this position is to contribute to membership sales and retention; to assist in maintaining the membership and accounts receivable data base; to provide support to staff accountant, accounting manager, and other team players; and to provide service enhancements to members and guests.


Job Duties:

  1. Pursues membership sales and recruits members and guests into club functions. Has a good understanding of the facility and each department within the facility, along with the services and programs offered. Conducts tours of Dakotah! with enthusiasm and professionalism, highlighting areas of the facility that would meet the individual's needs.
  2. Ensures membership retention and referrals through a high level of member and guest service delivery and response.
  3. Assists in maintaining the member management database. Sets up new member accounts on database. Makes requested changes to member accounts and completes paperwork. Answers member questions timely and accurately. Responsible for POS drawer transactions and reconciliation. Complete member termination, including exit interviews, to discover member's reason for leaving, and attempting to retain member in challenging situation.
  4. Provides support to other team players. Assists team players in other areas of the club if required.
  5. Provides service enhancements to members and guests. Assists members with questions, concerns, and directions.
 
Requirements:
  1. High School Diploma or equivalet
  2. One year customer service experience
  3. Personal computer skills, with windows based software
  4. Excellent written and verbal skills, strong desire for customer service
  5. Ability to pass basic math test
  6. C.P.R. and First Aid Certifications or ability to obtain within 90 days of employment
  7. On feet or standing 75% if time

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

StarTribune Top Workplaces No Year

Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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