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Box Office Agent PT

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Jan 22, 2019
Closing date
Feb 21, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: Second
Days: TBD - based on business needs
Hiring rate or hiring range: $13.00 / hr
Job Description:

Job Summary:

Provides superior guest service to all guests, both in person and over the phone. Responsible for sale of gift cards and event tickets via Ticketmaster for onsite shows/events. Completes required organization and preparation of tickets for all events at Mystic Lake. Tracks, compiles, and reports data for specified purchases/comps and events. Assists in the operations of all marketing events, promotions, and entertainment which can include; selling merchandise, ushering, event setup and teardown, meet and greets, and guest relations. Promotes all activities at the casino and answers any questions, as needed.


Budget/Asset Responsibilities:

Conducts daily cash handling and reconciliation of sales. Responsible for securing all entertainment assets and tracking of inventory.


Job Duties:

  1. Sells tickets and gift cards to internal and external guests. Fulfills special requests in relation to concert reservations and ticket distribution.. Participates in all entertainment events and assists with marketing events.
  2. Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days. Administers reservations for ticket pick up to all entertainment events. Performs data entry related to entertainment events.
  3. Tracks inventory and secures all box office assets.
  4. Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
  5. Occasional tasks.

Requirements:
  1. Proficient computer skills with Microsoft Office.
  2. Minimum one year guest service experience.   
  3. Sincere interest and passion in the entertainment and events industry.
  4. On feet or standing 30% of shift.  
  5. Some outside work for events (15%).
This position will be around the hours of 4-9 weekend availability will be needed (including Sunday) around 2 shifts per week.

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

StarTribune Top Workplaces No Year

Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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