Director Travel Services

Brooklyn Park, Minnesota, United States
Jan 24, 2019
Feb 20, 2019
Employment Status
Full Time
Description: Director, Travel Services, 4041

Classification: Exempt

Date: 1.21.2019

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Beyond our world-class service centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Service Center Support Services (SCSO) which develops comprehensive service delivery strategies for our service centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As a Director, Travel Services, your primary role is providing world class travel service to the travelers and travel arrangers of Target Corporation globally, by mananging Target Corporation Travel Services Team.You will also manage the expense reimbursement process, global travel and group meetings for team members of Target Corportation.Principle duties and responsibilities include:

Corporate Travel Policy - Develops, administer and communicates Cross Company - Travel Policy Takes partners to update and clarify the travel policy as necessary, assuring that the travel policy supports Target Corporation objectives and that it is clearly communicated and equitable enforced for team members. Institutionalize common policies, practices, and contracts for team member travel; establishing clear and common use of a single travel agency, expense reimbursement, and corporate card across Target Corp.

Global Travel Agency - Leads global travel strategy to improve service and safety for enterprise team members and reduce expense Compliance - Clearly setting strategic direction to ensure that all policy and procedures are compliant with laws globally, as well as meeting Target Corporation business conduct and ethics standards

Negotiates and Selects Vendors -Purchases travel services for Target Corporation.Selects agency, air and travel technology vendors, negotiates agreements and ensures that the vendors meet the customer service and financial expectations spelled out in their agreements.Manages selection and review of corporate card, car rental and hotel vendors.

Manages Expense Centers and Maximizes Travel Services' Profitability.Minimizes expenses; generates and implements ideas to maximize revenue.

Strategic/Tactical Opportunities - Investigates, implements and manages strategic and/or tactical changes to the way we acquire and provide travel-related services for team members.Utilizes industry-related and technological changes to Target Corporation advantage where appropriate.

Expense Reimbursement - Develops and implements technology and processes to ensure accurate and timely expense reimbursement to Target corporation team members and expense distribution to expense centers and operating companies.

Core responsibilities of this job are described within this job description.Job duties may change at any time due to business needs.

About you:

Four Year Degree

Minimum 12-15 years business experience

Proven problem solving and analytical skills

Exceptional commitment to customer service with outstanding public relations skills

Excellent written and verbal communications skills; ability to be persuasive when presenting ideas.

Proven project/strategy planning and implementation skills.

Demonstrated strong leadership, interpersonal skills and credibility with all levels of the organization and management

Ability to positively handle conflict situations, make appropriate decisions and build credible partnerships

Ability to cooperate and find opportunity in conflict situations, gaining consensus equitably.

Ability to establish direction and manage team

Ability to drive change and execute.

    Seeks challenges and not fearful of acting with minimal planning.

    Ability to work through conflict and setbacks.

    Understands critical drivers and set priorities appropriately.

    Able to make decisions quickly under tight timelines and pressure.

Is creative; conceives new and unique ideas and makes connections between concepts.

Is a leader; energetically faces adversity head on, encouraging direct, but positive, debate.


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