Skip to main content

This job has expired

Customer Service Rep

Employer
Pro Staff
Location
Oakdale, MN
Start date
Jan 29, 2019
Closing date
Feb 28, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Atterro in partnership with an optical manufacturer located in St. Paul, MN is hiring for a Customer Service Rep to join their team on a temp-to-hire basis. Please review the details below and submit your resume for immediate consideration to be a part of one of the largest and most technologically advanced optical networks in the United States.

Summary:
The Customer Service Rep is responsible for answering incoming phone calls from customers and eye doctors' offices, and assisting with questions about the status of their orders. Additionally, the Customer Service Rep resolves issues that arise related to orders and facilitates change requests on orders from customers. 

Job Duties:

  • Answer incoming inquiry calls from customers, eye doctor's offices, and optical practices
  • Process prescription and stock orders
  • Address customer concerns about billing and services rendered
  • Refer complaints of service failures to necessary department managers
  • Provide estimated order completion times to customers 
  • Notify customers of delays
  • Utilize tools supplied effectively to communicate with internal staff and external customers 
  •  

    Education:

  • High school diploma or GED required
  •  

    Experience:

  • 2+ years telephone customer service experience required
  • 1+ years order entry experience required
  • Optical experience strongly preferred
  • Insurance billing and reconciliation experience preferred
  •  

    Knowledge, Skills, and Abilities:

  • Must possess punctuality and be consistently on time
  • Must possess excellent written and communication skills
  • Must be proficient with working in a computer-based environment
  •  

    Schedule: 8:00am-5:00pm or 9:00am-6:00pm Monday-Friday

     

    Atterro Human Capital Group offers short-term to long-term projects, temporary to contract-to-hire, or direct placements. With proven expertise in Administrative/Clerical and Light Industrial/Manufacturing backgrounds, Atterro matches the right people with the right career opportunities. 

    Company

    Administrative & Light Industrial

    As in any job, the key to success is knowing what your strengths are and then finding the opportunity to use them. Pro Staff allows you to utilize and develop your skills through exciting projects and temporary assignments with great companies in your area. And, because we take care of all the work involved in finding the right opportunities, you can be free to let your talent shine.

    Company info
    Location
    Minnesota
    US

    Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert