Essential Duties and Responsibilities
Patient Account Services:

• Works with assigned health plans to maintain proper processing of claims
• Ensures accurate data entry of patient payments, insurance receipts and denials for assigned accounts
• Writes appeals to health plans
• Maintains and monitors assigned accounts to ensure prompt payments and proper billing of health plans and/or patients
• Follows the collection procedures for private balance accounts aged over 60 days
• Responds to patient inquiries regarding accounts in a knowledgeable and courteous manner with documentation of patient contact
• Assists patients with their account questions
• Follows all protocols for account maintenance
• Performs miscellaneous billing tasks delegated
• Other duties as assigned

 
Job Requirements
Education / Credentials / Qualifications / Experience: 
 

• High school graduate or GED required, post secondary education preferred
• 1 year continuous experience in business office, bank teller, cashier or medical office work
• Accounting knowledge or experience preferred
• Medical billing experience a plus
• Ability to work independently and in a team setting

 
Knowledge, Skills and abilities
Medical Billing Representative:
 

• Detail oriented
• Skill in establishing and maintaining effective working relationships with patients and other staff
• Ability to understand and follow verbal and written instructions
• Ability to communicate clearly with patients and other staff
• Ability to react calmly and effectively in emergency situations and to work under high pressure situations
• Good oral and written communication skills in English
• Good telephone manners and etiquette
• Excellent people skills
• Ability to work well and effectively with others

As an equal opportunity employer, South Lake Pediatrics will provide equal consideration to all employees and job candidates without regards to sex, age, race, color, marital status, familial status, gender identity, sexual orientation, religion, creed, national origin, veteran status, disability, status with regard to public assistance, or any other characteristic protection by federal, state or local law. EEO/AA