Technical Support - Customer Service

Location
Hopkins, Missouri
Salary
See Ad
Posted
Feb 12, 2019
Closes
Mar 14, 2019
Ref
JFSCSR3419
Job Type
Employee
Employment Status
Full Time

We are seeking great if you have outstanding customer service skills and a technical background for new temp to hire Technical Support opportunities in Minnetonka, MN 55345. These roles are ear-marked for advancement within 6-18 months! Temporary period is approximately only 150-180 days! Start at $15/hour. Potential raises are $17.50 within 6 months and $19.50 within 12 -14 months from starting. Overtime available if you want but not mandatory.

Duties and responsibilities for the Technical Support opportunities will include:

  • Take incoming technical service calls (will train on technical piece)
  • Respond to incoming customer inquiries
  • Support inquiries include questions relating to hardware and software (will train on this)
  • Provide clear documentation
  • Research solutions to field issues by working with other departments.
  • Provide timely feedback to customers and dealers regarding solutions.
  • Maintain a working knowledge of field quality issues.

Current Openings in Minnetonka, MN

  • 8am-4:30pm Tues-Sat
  • 8am-4:30pm Sun-Thurs
  • 8am-4:30pm Wed-Sun
  • 4pm-12:30am Tues-Sat
  • 4pm-12:30am Sun-Thurs
  • 4pm-12:30am Wed-Sun
  • 12pm-8:30pm Tues-Sat
  • 12pm-8:30pm Sun-Thurs
  • 12pm-8:30pm Wed-Sun

Current Openings - Work from home - ****These Technical Support shifts MUST train in Minnetonka, MN on site up to 2 weeks (M-F 8:30am to 5Pm) before moving to a home based position. Must live within 60 minutes of office.

  • Tuesday – Saturday 12am to 8:30am
  • Sunday - Thursday 12am to 8:30am
  • Tuesday – Saturday 12am to 8:30am
  • Sunday to Thursday 12am to 8:30am

Ideal skills and education for the Technical Support positions:

  • Minimum 1-2 yrs. of Customer Support and/or Device Support (Not IT) experience helpful (not necessary).
  • Demonstrated written and verbal communication abilities
  • Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)
  • Demonstrated customer focus and problem solving abilities

Thank you for considering these Technical Support positions!

Technical Support

Tech Support

Device Support

Technical Support

Tech Support

Device Support

Technical Support

Tech Support

Device Support

Technical Support

Tech Support

Device Support

Job Type: Full-time

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