Description: JOIN US AS A SENIOR VOICE ENGINEERSimilar Industry Titles and Keywords:Telephony Architect, Telephony Senior Engineer, Contact Center Technology Architect, Contact Center Technology Senior Engineer, Voice Engineer, Telecom Senior Engineer, Telecom Senior Engineer

We are the team that enables end to end voice technologies at Target.These technologies enable us to deliver great service to our Guests via our service centers, enable our Store Team Members to communicate effectively, and enables our Headquarters Team Members to communicate and collaborate quickly.We are reshaping voice technologies in retail, providing tools for our service centers to help Guests quickly, and enabling new voice technologies.We are developing our own systems and tools and we not afraid to try new things.This is a great opportunity to shape our future and strategy.You should join our dynamic team!

Here's a smattering of approaches important to us:

Contact Center/Service Center Technologies used by our retail and credit card Guests.We want to remove friction and provide the best platforms possible to service our Guests quickly and effectively.

We are going to reshape what voice technologies mean for a retail store.We want to provide our Stores Team Members and Guests with the best, easiest to use tools at a scale not seen before.

Our voice platform goes beyond just the telephone.We believe voice is the future user interface.This means you will get to shape the future on how our application development teams use and interact with our voice platforms.

We are building voice platforms, not just building solutions.We are not talking about technology solutions, but business enablers.We want to enable our developers to use voice as a service and enable cool things.

We aspire to be cutting edge for voice technology.Our current infrastructure is modern, scalable, and extendable.We need the right person to listen to our business and share a vision of how voice fits in their business in ways they could never imagine.

We care about stability, supportability, and resiliency, but not to the point where it hurts our ability to innovate.We are willing to try new things and fail as long as we can adapt and grow.

As the Voice Senior Engineer on Target's Connectivity Team, you'll …

Help shape the future of Contact Center/Service Center offerings and extend non-voice channels such as SMS.

Be part of a highly collaborative team

Have high interaction with Target's voice team and customers

Be empowered to make decisions and to bring innovative ideas to the table

Have the ability to shape the future of voice in a retail environment

Define and deliver new solutions reshaping our retail voice interface

Have a chance to learn our business, how they use voice services, and advocate change

Collaborate with other engineers across Target to ensure we are delivering voice platforms that meets the needs of the company and our Guests

Design and implement enhancements to our voice platforms.This can include implementing new solutions, improving our Voice platform architecture, improving our monitoring capabilities, and developing open source based solutions of our own.

Troubleshoot and resolve operational issues

Help drive adoption of new voice technologies within the team and across Target

Build prototypes to prove out concepts

Requirements:

BA/BS or equivalent experience10+ years total work experienceHas in-depth knowledge of state-of-the art voice and contact center engineering technical approaches in design, build, testing, debugging problems as required by domainMaintains technical knowledge within areas of expertiseStays current with new and evolving technologies via formal training and self-directed educationExperience with Large scale global contact centers, Large scale global voice deployments, unified communications and collaborations technologies, SIP, SBCs, IVR technologies, CTI technologiesInnovative mindset - willingness to push new ideas into the company

Desired:

Experience with Linux, Voice Search, Text to Speech, Speech Recognition, Extending voice and contact center infrastructure via API

Experience with Avaya Contact Center solutions

Highly productive, self-starter and self-motivated

Passionate about staying current with new and evolving voice technologies

Passionate about mentoring others

Ability and desire to mentor engineers on our team, and our partner teams

Mix of platform engineering and application enablement skillset

Qualifications: