Sr. Voice Engineer
- Employer
- Target
- Location
- Brooklyn Park, Minnesota, United States
- Start date
- Feb 13, 2019
- Closing date
- May 1, 2019
View more
- Category
- Engineering
- Employment Status
- Full Time
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Description: JOIN US AS A SENIOR VOICE ENGINEERSimilar
Industry Titles and Keywords:Telephony Architect,
Telephony Senior Engineer, Contact Center Technology Architect, Contact Center
Technology Senior Engineer, Voice Engineer, Telecom Senior Engineer, Telecom Senior
EngineerWe are the team
that enables end to end voice technologies at Target.These technologies enable us to deliver great
service to our Guests via our service centers, enable our Store Team Members to
communicate effectively, and enables our Headquarters Team Members to
communicate and collaborate quickly.We
are reshaping voice technologies in retail, providing tools for our service
centers to help Guests quickly, and enabling new voice technologies.We are developing our own systems and tools
and we not afraid to try new things.This is a great opportunity to shape our future and strategy.You should join our dynamic team! Here's a
smattering of approaches important to us:Contact Center/Service Center Technologies used by our
retail and credit card Guests.We want
to remove friction and provide the best platforms possible to service our
Guests quickly and effectively.We are going to reshape what voice technologies mean
for a retail store.We want to provide
our Stores Team Members and Guests with the best, easiest to use tools at a
scale not seen before.Our voice platform goes beyond just the telephone.We believe voice is the future user
interface.This means you will get to
shape the future on how our application development teams use and interact with
our voice platforms.We are building voice platforms, not just building solutions.We are not talking about technology solutions,
but business enablers.We want to enable
our developers to use voice as a service and enable cool things.We aspire to be cutting edge for voice technology.Our current infrastructure is modern, scalable,
and extendable.We need the right person
to listen to our business and share a vision of how voice fits in their
business in ways they could never imagine.We care about stability, supportability, and
resiliency, but not to the point where it hurts our ability to innovate.We are willing to try new things and fail as
long as we can adapt and grow.As the Voice Senior
Engineer on Target's Connectivity Team, you'll …Help shape the future of Contact Center/Service Center
offerings and extend non-voice channels such as SMS.Be part of a highly collaborative teamHave high interaction with Target's voice team and
customersBe empowered to make decisions and to bring innovative
ideas to the table Have the ability to shape the future of voice in a retail
environmentDefine and deliver new solutions reshaping our retail
voice interfaceHave a chance to learn our business, how they use voice
services, and advocate changeCollaborate with other engineers across Target to
ensure we are delivering voice platforms that meets the needs of the company
and our GuestsDesign and implement enhancements to our voice platforms.This can include implementing new solutions,
improving our Voice platform architecture, improving our monitoring
capabilities, and developing open source based solutions of our own.Troubleshoot and resolve operational issuesHelp drive adoption of new voice technologies within
the team and across TargetBuild prototypes to prove out conceptsRequirements:
Qualifications:
- BA/BS or equivalent
experience10+ years total work
experienceHas in-depth knowledge
of state-of-the art voice and contact center engineering technical
approaches in design, build, testing, debugging problems as required by
domainMaintains technical
knowledge within areas of expertiseStays current with new
and evolving technologies via formal training and self-directed educationExperience
with Large scale global contact centers, Large scale global voice
deployments, unified communications and collaborations technologies, SIP,
SBCs, IVR technologies, CTI technologiesInnovative
mindset - willingness to push new ideas into the company
Qualifications:
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