Lead Specialist Collections
- Employer
- Target
- Location
- Brooklyn Park, Minnesota, United States
- Start date
- Feb 20, 2019
- Closing date
- Feb 27, 2019
View more
- Category
- Financial Services
- Employment Status
- Full Time
You need to sign in or create an account to save a job.
Description: About us:Target is an iconic
brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail
Services (FRS) organization is close to the action when it comes to
communication—whether with guests or Target team members. From guest service
professionals and product designers, to vendor managers and financial and
workforce management analysts, FRS comprises several key and high-visibility
areas that elevate and nurture Target's distinctive reputation. We cultivate
loyalty and satisfaction through exceptional service and support. And we foster
a culture of responsive, knowledgeable and committed service—from the inside
out—through enterprise services our people can count on.Guest-facing contact
centers that directly impact Target's profit and growth while fostering an
exceptional guest experience and our strong reputation include: Collections
(Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest
Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest
Relations, which engages with guests via all communication channels to strengthen
loyalty and drive sales and Target.com Guest Services, which handles all guest
inquiries and comments relating to Target.com orders and site issues.As a Collections Lead
Specialist, you will provide support and mentoring for internal team
members regarding soft skills, policy/procedures and system functionality while
adapting your coaching style to fit individual needs. This can include modeling
calls, side by sides, call listening sessions, as well as handling escalated
calls from guests in order to help team members provide a Target branded
experience with every interaction. Lead Specialists will motivate and
engage all team members on the floor in all areas of the business by being
visible and available to assist, and developing creative ways of improving
processes and procedures. They also help in the successful
onboarding of new hires by providing subject matter expertise and support in
training classes. Lead Specialists interact with leaders and other key business
partners to assist with any gaps in processes/procedures and various projects,
but also should be able to work and make decisions independently when required.
Lead Specialists will also assist in identifying, evaluating, and communicating
guest trends to leadership in a prompt manner and complete their core role
responsibilities on a daily basis. Job duties may change at any time due
to business needs.About you:
Qualifications:
- High School Diploma or GED
- Proven skills in handling people issues and conflict resolutions
- Strong customer service perspective/experience
- Independent and self-motivated to meet and exceed prescribed goals.
- Demonstrated leadership ability.
- Demonstrate innovative and creative problem solving skills
- Ability to interact with guests, team members and internal business partners with a professional and friendly style
- Excellent communication, prioritization, and organization skills
- Ability to use various information sources to answer questions, identify problems and appropriately resolve issues
- Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
- Ability to flex schedule to meet demands of the business
- Team player
- B.A. or B.S. degree
- Previous call center experience
Qualifications:
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert