Business Development Associate

New Brighton, Minnesota
Feb 27, 2019
Mar 29, 2019
Employment Status
Full Time

SFM – The Work Comp Experts 

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About SFM

Since 1983, our mission has been to be the workers’ compensation partner of choice for agents, employers and their workers. In that time we’ve expanded to over 22,000 customers in the Midwest and grown our offerings to include vocational rehabilitation, safe patient handling, loss prevention, medical services and more. Though much has changed through the years, our focus continues to be unrivaled customer service, safety, and providing better outcomes for employers and injured workers. 

The role 

Barrier Free Access (BFA), a Division of SFM’s Risk Solution, has a newly created position. The Business Development Associate develops and maintains client relationships to achieve success with new business goals and retention consistent with company and team objectives. The role works closely with the BFA leadership team to generate new opportunities and cultivate existing account relationships. You will develop business throughout the healthcare industry to promote the various products and services offered. The BFA team is passionate about eliminating injuries to healthcare workers and their patients; in this role, you will convey that dedication to partners and prospects. This job is located in New Brighton, MN. 


  1. Proactively identify, contact and qualify potential new clients and strategic partners through needs analysis to increase business.
  2. Network and build relationships with prospects, clients, architects, contractors, consultants, and others in a position to spec or recommend BFA products or services.
  3. Communicate and meet regularly with existing key clients and those identified as high potential to assure customer satisfaction and determine cross selling opportunities.
  4. Execute BFA sales strategy to build awareness, position BFA as safe patient handling experts, increase new business, and exceed revenue goals.
  5. Prepare and deliver technical presentations and demonstrations of BFA products and services.
  6. Collaborate with internal teams to meet the needs of the customer.
  7. Maintain and display knowledge of BFA's products and services.
  8. Provide premier customer service by promptly responding and resolving any complaints or issues.
  9. Determine project scope and identify optimal equipment placement for overhead transfer systems.
  10. Coordinate with client and BFA team for quoting, drawings, ordering, delivery, scheduling, and installation of equipment.
  11. Perform post-installation assessments and documentation.
  12. Assist with product training, when needed.
  13. Work with existing accounts to facilitate projects and maintain ongoing business relationships as needed.
  14. Read and understand blueprints/AutoCAD drawings, and work with various products that integrate within a healthcare environment.
  15. Work with a diverse group of stakeholders, healthcare staff, contractors, subcontractors, installers, architects, and engineers.

 Business Operations

  • Keeps apprised of state applicable, safe patient handling, healthcare rules and regulations, and company best practices. Maintains familiarity of applicable local, state, and federal statutes governing construction, accessibility, safety, and healthcare compliance as well as of changing regulatory compliance, education trends, and client needs.
  • Demonstrates a willingness to learn the financials of the company and how it relates to role.
  • Actively practices concepts of Service Excellence and SFM/BFA principles in order to optimize customer service and communication.
  • Travel to and from client sites and meetings and stay overnight when needed.

We’re looking for

  • Bachelor’s degree in business, sales, nursing or construction-related field, preferred.
  • Four or more years of experience working in either sales, safe patient handling, construction, installation project management or a similar field that would be applicable to the essential functions of the job.
  • Proficiency with MS Office Suite (particularly Excel, Word, Outlook, Power Point), preferably in a Windows environment.
  • Experience working within healthcare environments is preferred.
  • Outstanding verbal, written, and interpersonal communication skills.
  • Displays emotional intelligence and confidence.
  • Strong mechanical aptitude, effective prioritization and decision making skills.
  • Passion for excellence in customer service and safety; willing and eager to learn about safe patient handling and share our passion for reducing caregiver and patient injuries.
  • Critical thinking and decision-making skills.
  • Goal oriented, driven, self-starter with an entrepreneurial, strategic outlook and desire to make a difference in people’s lives.
  • Highly organized, accurate, and attention to detail.
  • Ability to craft smart, attainable, realistic, time-driven goals with clear lead indicators.
  • Ability to work well under pressure while successfully managing multiple projects and deadlines.
  • Valid driver’s license and ability to travel as needed.

Physical Requirements

Work takes place in a semi paperless environment within an office, using a standard office equipment such as computers, phones, photocopies, which requires being stationary for extended periods of time.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to lift/move office products and supplies, up to 50 pounds and occasionally lift/move up to 125 pounds with assistance. Ability to walk, climb stairs and climb ladders, bend stoop and crouch and wear personal protective equipment as needed. Regularly exposed to different work environments which includes, but is not limited to dusty, noisy, cold, hot, and a variety of weather conditions. Occasional exposure to fumes or airborne particles, moving mechanical parts, hand and power tools, and vibration. 

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