We have an exciting opportunity for a Supply Chain Analyst to join our team! In this role you will be expected to provide customer support for the critical accounts by developing and managing data and analytics in order to provide recommendations and data for Account Managers to utilize.  Hours are Monday through Friday 8am-5pm.

JOB DUTIES:
• Manages data analysis and entry into customer scorecards for Key Accounts ensuring all scorecards are completed accurately and timely, according to the defined schedule.
• Manage data for Quarterly Business Reviews for the Key accounts
• Manages the internal Departmental scorecards for Customer Care teams with accurate and timely updates monthly.
• Provides daily reporting as well as ad hoc reports as needed to the Director and Sr. Vice President of Sales and supporting staff.
• Proactively creates and manages reporting that can add value to the teams
• May manage Customer Care staff and provide support on daily activities that contribute to the financial success of the company.
• Identify on-going methods of increasing productivity.
• Perform project management functions for new business implementations, leading departmental action items/tasks that are required to stand up new business cases.
• Manages departmental TL9000 and ISO responsibilities including updating of work procedures and document control information.
• Serves as the primary point of contact and IT interface for newly implemented process changes for critical customers
• Utilize Excel and other tools to perform extensive data analysis as requested by the customer
• Monitor data and system rules to ensure data integrity
• Performs other duties as requested by the Director and Sr. VP of Sales
• Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.


QUALIFICATIONS:
• At least 2 years experience in  operations required, including experience in data analytics
• Expert experience with Excel such as complex formulas, pivot tables, vlookups, auditing data, etc. required
• Comfortable working with large data sets and CRM systems
• Keen ability to analyze data and draw conclusions
• Ability to communicate with both technical and non-technical audiences
• Comfortable working under deadlines and, with senior stakeholders
• Strong organizational skills
• Bachelor’s Degree (B.A.) from a four-year college or university strongly preferred; or equivalent combination of education and experience.