Instructional Designer - Temporary

Minneapolis, Minnesota
Apr 12, 2019
May 01, 2019
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible for recommending, designing, developing and implementing new live, distance and eLearning strategies.  Collaborate with managers, partners and SMEs to gather materials, research and source content.  Design and develop learning content and curriculum for specific learning programs related to claims, billing and enrollment processing and customer service.  Design and deliver eLearning and instructor-led curriculum with the specific intent of increasing job capabilities, revenue and retention.  Collaborate with organizational change management (OCM) lead to prepare SMEs to conduct training sessions and support the business post go live.

·Needs Assessment: Using a variety of inputs, perform gap analysis for "as is" and "to be" business and system processes. Identify opportunities or innovations in training delivery. Prioritize the importance of identified gaps and recommend interventions. Document and present the methods, the findings, and the recommendations including number of courses, sequencing of courses, estimated employee training time and evaluation criteria.

·Instructional Design: Using a structured systems approach, research content and/or collaborate with internal stakeholders and subject matter experts (SMEs) to define, document and develop the content sequence.

·Training Development: Develop solutions (e.g., instructor-led, elearning, mobile etc.) that provide relevant, engaging, challenging, and productive learning experiences. Develop necessary course collateral including facilitator and participant materials, presentation media, job aids, and knowledge checks. Finalize materials through reviews, developmental tests, pilots, etc.

·Evaluation Design: As part of needs assessment and instructional approach, design the evaluation measurement, weighted metrics and steps. Define, document and design the activities, evaluation questions, criteria and methods to achieve agreed upon outcomes.

·Consult on defining and maintain standards for design and development process, templates and materials supporting new content and curriculum development, as needed.

·Other duties as assigned.


Bachelor's Degree in instructional design, adult education or related degree preferred; Master's Degree a plus.

Required Experience

8 or more years' experience designing business and systems process learning solutions for a variety of job levels.

Experience in designing multiple day and/or multiple week learning experiences.

In-depth experience with blended learning approaches.

Experience designing both process and technical training.

Preferred Experience

Experience in health care industry

Experience designing for claims, billing, enrollment and customer service


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.






Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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