Sr Manager | Knowledge Management
- Employer
- Target
- Location
- Minneapolis, Minnesota, United States
- Start date
- Apr 20, 2019
- Closing date
- May 1, 2019
View more
- Category
- Financial Services
- Employment Status
- Full Time
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Description: Sr Manager, Knowledge Management,
25289 About us:Target is an iconic brand, a Fortune 50 company and one of
America's leading retailers.The Financial and
Retail Services (FRS) organization is close to the action when it comes to
communication—whether with guests or Target team members. From guest service
professionals and product designers, to vendor managers and financial and
workforce management analysts, FRS comprises several key and high-visibility areas
that elevate and nurture Target's distinctive reputation. We cultivate loyalty
and satisfaction through exceptional service and support. And we foster a
culture of responsive, knowledgeable and committed service—from the inside
out—through enterprise services our people can count on.Beyond
our world-class service centers, there are many important challenges to be met
in other FRS teams like the FRS Operations and Product Team, which plays at the
intersections of process and technology, and Service Center Shared Operations
(SCSO) which develops comprehensive service delivery strategies for our service
centers. FRS Product Design manages and grows loyalty, frequency and other
marketing programs for all Payment Cards (REDcard, GiftCard). The Credit Strategy
and Compliance team manages the credit card program and related interactions
with our bank partner, and includes the Credit Strategy, Credit Risk
Underwriting and Compliance functions. And the FRS Controller heads up FRS
Accounting and Financial Operations, including Accounting and Control, Retail
Bankcard Services, Target Card Services, Fraud Prevention & Dispute
Resolution. As a
Sr Manager, Knowledge Management, you will develop, lead, engage and inspire a
team of exempt team members in implementing and executing knowledge strategies
around support for team members and guests content.You will work closely with Service Centers
and FRS Leadership to define and implement knowledge strategies and initiatives
that support operational goals and objectives. You will oversee and manage the
ongoing maintenance and review of knowledge applications for Service Centers to
improve overall performance.In
addition, you will govern and improve the process in which knowledge is
captured, stored, maintained, and used within knowledge applications.As a Sr Manager, you will proactively
identify, partner and lead projects for process improvement defining the scope
of effort, creating project and communication plans, facilitating meetings and
sharing updates with leadership.You
will drive continuous improvement and innovation through benchmarking industry
trends.Acting as a key contact for
knowledge/content projects and strategies you will engage and collaborate with
teams to pilot and test new strategies, develop training, communicating, and
generating reporting strategies to maintain operational efficiencies. Job
duties may change at any time due to business needs.About you: Four
year college degree or equivalent work experience5+
years of leadership experience 5+
years of communications related experienceAbility
to work effectively across all levels of the organizationProven
ability to deliver results and turn vague objectives into actionable plans
and resultsProven
thought and critical thinking skillsAbility
to influence business partners, teams and leaders at all levelsExcellent
project management and organizational skillsExcellent
verbal and written communication skills
Qualifications:
Qualifications:
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