Sr Manager | Knowledge Management

Minneapolis, Minnesota, United States
Apr 20, 2019
May 01, 2019
Employment Status
Full Time
Description: Sr Manager, Knowledge Management, 25289 

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Beyond our world-class service centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Service Center Shared Operations (SCSO) which develops comprehensive service delivery strategies for our service centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). The Credit Strategy and Compliance team manages the credit card program and related interactions with our bank partner, and includes the Credit Strategy, Credit Risk Underwriting and Compliance functions. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As a Sr Manager, Knowledge Management, you will develop, lead, engage and inspire a team of exempt team members in implementing and executing knowledge strategies around support for team members and guests content.You will work closely with Service Centers and FRS Leadership to define and implement knowledge strategies and initiatives that support operational goals and objectives. You will oversee and manage the ongoing maintenance and review of knowledge applications for Service Centers to improve overall performance.In addition, you will govern and improve the process in which knowledge is captured, stored, maintained, and used within knowledge applications.As a Sr Manager, you will proactively identify, partner and lead projects for process improvement defining the scope of effort, creating project and communication plans, facilitating meetings and sharing updates with leadership.You will drive continuous improvement and innovation through benchmarking industry trends.Acting as a key contact for knowledge/content projects and strategies you will engage and collaborate with teams to pilot and test new strategies, develop training, communicating, and generating reporting strategies to maintain operational efficiencies. Job duties may change at any time due to business needs.

About you:

Four year college degree or equivalent work experience5+ years of leadership experience 5+ years of communications related experienceAbility to work effectively across all levels of the organizationProven ability to deliver results and turn vague objectives into actionable plans and resultsProven thought and critical thinking skillsAbility to influence business partners, teams and leaders at all levelsExcellent project management and organizational skillsExcellent verbal and written communication skills


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