Position Details

Status:  Part-time/Temporary/Seasonal, non-exempt

Salary:  Starts at $14.00 to $16.00 per hour

Hours: primarily 8am-10:30pm Saturday and Sunday, with occasional 5-10:30pm weekday evenings; may vary based on business need. Shifts are approximately 4-6 hours in length and are scheduled in advance (one or two shifts per week).

Location: Eden Prairie Community Center

Reporting Relationship:  Reports to Recreation Supervisors and Community Center Manager

Community Center Division

The Community Center Division of the Park and Recreation department has the responsibility for managing the Eden Prairie Community Center, Oak Point Pool, City beaches and Park Facility Rental. Division team provides a variety of affordable recreation programs and services for all age groups and all abilities. This division is also responsible for providing support to department Recreation Supervisors and the programs they manage.

Position Responsibilities

The Community Center Support Coordinator position support the Community Center by welcoming and assisting customers and ensuring that all internal and external services are provided in a friendly, efficient and effective manner. The primary position responsibilities and areas of impact are: 

1. Monitors the Community Center facility and grounds, providing a safe, friendly and enjoyable environment for all users; supports other part-time building staff including concessions, ice rinks, aquatics, child care, maintenance and office as required.
2. Monitors all activities throughout the building to ensure safety compliance by all users; connects as the point person with all staff and user groups throughout their shift; addressing various check points and acting accordingly.
3. Communicates effectively to part-time staff regarding events and needs throughout the building.
4. Provides updates to Recreation Supervisors and Program Leads as needed.
5. Orchestrates emergency response for the building while on duty. Working with the front desk in contacting emergency services, directing emergency services once they arrive; ensuring safety of staff, participants, and the facility during emergency situations; following up with proper emergency reporting after each situation.
6. Provides excellent customer service to all patrons and employees of the Community Center; while also enforcing and following through on Community Center policies and guidelines.
7. Performs light maintenance such as meeting set up, take downs, and collaborates with our Facilities division; assists with sharpening skates and skate rentals; monitors building equipment.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Position Requirements

Education: High School Diploma or equivalent required; CPR and First Aid certification and 2 years higher education preferred.

Work Experience: Minimum of two years’ experience in customer service; previous supervisory or leadership experience preferred. Facility management experience preferred.

Technical Skills: Experience accessing web based computer programs required.

Physical Requirements: This position requires the ability to lift/pull/push/move/carry up to 50 lbs frequently, 50-100lbs occasionally, and over 100 lbs on a limited basis; and the ability to bend/stand/reach.

City Expectations

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.

Position Specific Expectations

Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles. Able to receive messages in a variety of platforms – email, text message, notes – and translate to work environment.

Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated. 

Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts. 

Sound Judgment: Able to make a decision based upon a mixture of analysis, experience, and judgment in a timely manner; determines a course of action after weighing and analyzing different options; seeks out additional information when necessary; presents solutions and suggestions within the appropriate channels.

City of Eden Prairie Employment Process

The City of Eden Prairie conducts the following pre-employment checks for this position:

1. Work history

2. Professional references

3. Criminal history

*All final candidates must successfully complete and pass the City's evaluation of the pre-employment process before their first day of employment with the City.

City of Eden Prairie Application Process

Application Deadline: Wednesday, May 8, 2019

Review Applications: Thursday, May 9, 2019

Start Date: Negotiable