Account Representative
Job Details
We have an exciting opportunity for a Account Representative to join our team! Our ideal candidate would have strong customer service and organizational, skills, experience with account management and be proficient in Microsoft Excel.
Job Duties Include:
• Provide status of orders which includes expediting, delivery schedules and replacement needs.
• Work order holds and back order reports.
• Entry and follow up of CRM activities to ensure customer satisfaction.
• Answer inbound calls and on occasion will proactively reach out to customers
• Document account summary notes regarding each customer
• Order entry - provide follow-up Order Acknowledgment for every order
• Provide daily or weekly Open Orders reports as indicated on the Account Summary notes
• Assist in training new team members
• Conduct New Account setup
• Provide price and availability of material
• Formal quote entry and providing freight quotes
• Run material Usage reports
• Conference calls with customer to conduct ledger review, project review, order status/complaints
• Perform account collections
• Entry and follow up of CRM activities to ensure customer satisfaction.
Requirements:
Job Duties Include:
• Provide status of orders which includes expediting, delivery schedules and replacement needs.
• Work order holds and back order reports.
• Entry and follow up of CRM activities to ensure customer satisfaction.
• Answer inbound calls and on occasion will proactively reach out to customers
• Document account summary notes regarding each customer
• Order entry - provide follow-up Order Acknowledgment for every order
• Provide daily or weekly Open Orders reports as indicated on the Account Summary notes
• Assist in training new team members
• Conduct New Account setup
• Provide price and availability of material
• Formal quote entry and providing freight quotes
• Run material Usage reports
• Conference calls with customer to conduct ledger review, project review, order status/complaints
• Perform account collections
• Entry and follow up of CRM activities to ensure customer satisfaction.
Requirements:
- Associate’s Degree (A.A.) or equivalent preferred
- Minimum of two years related office and/or customer service experience is required
- Proficiency in Microsoft Office Suite specifically Word & Excel is required (V-look ups, pivot tables, etc.).
- Ability to multi-task and remain organized is a must.
Company
Administrative & Light Industrial
As in any job, the key to success is knowing what your strengths are and then finding the opportunity to use them. Pro Staff allows you to utilize and develop your skills through exciting projects and temporary assignments with great companies in your area. And, because we take care of all the work involved in finding the right opportunities, you can be free to let your talent shine.
Company info
- Location
-
Minnesota
US
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