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Transportation Svs Supervisor

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
May 14, 2019
Closing date
Jun 13, 2019

View more

Category
Drivers / Transportation
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: TBD - based on business needs
Days: $18.00 - $22.00 / hr based on qualifications
Hiring rate or hiring range: $18.00 - $22.00 / hr based on qualifications
Job Description:

Job Summary:

Ensures excellent guest service by supervising the valet (external guests) and shuttle bus (internal and external guests for the enterprise and Community business properties) operations.  Ensures effective guest service, handles/resolves guest issues and concerns, and is responsible for the protection of up to 1,000 guest vehicles.  Drives shuttle buses and parks cars as needed.


Budget/Asset Responsibilities:

May handle complimentaries.


Job Duties:

  1. Supervises shuttle services, ensuring shuttles are operated in an organized, efficient and safe manner to expedite transportation of internal and external guests throughout the enterprise and Community properties.  Assigns shift routes accordingly. Driving is an essential function of this job. Team members must adhere to the driving standards determined by the Gaming Enterprise.
  2. Supervises valet staff, monitors driving habits, and ensures that performance requirements are satisfied. Handles and resolves guest issues and concerns and may provide complimentaries. Monitors for unsafe conditions and reports findings to appropriate personnel. Schedules team members based on forecasted business needs.
  3. Trains and develops team members. Recommends and participates in team member reviews and recommends disciplinary actions. Completes team member scorecards.
  4. Conducts routine inspections of shuttle buses.  Assists shuttle drivers with washing buses. Monitor shuttle buses for problems and facilitate regular bio-diesel runs.
  5. Assist with traffic control as needed. Maintains traffic flow and organization in valet staging and parking areas.
  6. Assists Transportation Services Assistant Manager in training drivers.
  7. Completes daily shift reports, attendance, performance reports, accident, damage, and injury reports.

Requirements:
  1. Any combination of valet operation experience, shuttle bus service (to include 13-21 passenger buses or school bus driving experience) and/or supervisory experience to equal two years.
  2. Valid driver's license is required with good driving record.
  3. Basic mechanical aptitude.
  4. Must have excellent guest service skills.
  5. Basic word processing and spreadsheet computer software skills.
  6. Must be able to read, write, and speak English clearly.

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

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Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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