Job Summary:

Supervises the daily operations of staff and activities for an assigned area to ensure the performance of assigned duties and responsibilities that contribute to the safety and security of team members, guests, property and company assets. Responds to emergency situations.  Interacts with guests to answer questions and provide services in a manner that reflects positively on the operations of the company. Conducts security related investigations, but not limited to theft, property damage, guest complaints, and risk management.  Completes detailed incident reports, daily logs, performance discussions and performance reviews.  

Job Duties:

1. Supervises the activities of assigned Security Officers and Dispatchers. Assigns tasks and monitors performance.
2. Ensures that department assets are accounted for and in working order such as keys, radios, and other security equipment. Performs key audits on a regular basis.
3. Assumes team leader responsibilities in emergency situations.
4. Completes detailed incident reports, daily logs, performance discussions, performance reviews and other related paperwork. 
5. Directs and performs escorts/cash-draws for in-house operations and outside security services. Directs and performs escorts for vendors entering restricted areas and for separating team members as they walk off the property. 
6. Interviews, selects, and assists in hiring team members.  Includes team member training and development.  Completes performance appraisals on direct reports.
7. Assigns and/or conducts security related investigations, but not limited to theft, property damage, guest complaints, and risk management.  Authors reports to document incidents.

1. Must be 18 years of age or older.
2. High School graduate or GED
3. Any combination of post-secondary education/certifications in law enforcement, military or security fields and/or related experience to equal one year.
4. Must pass Security Supervisor qualification test.
5. Must have excellent customer service skills.
6. Strong ability to communicate and comprehend information and ideas in spoken and written English so others will understand, including a demonstrated ability to write clear and concise reports and memoranda.
7. Experience with word-processing, spreadsheets, database and electronic mail software.
8. Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
9. Must be able to pass back screen examination.
10. Valid driver's license may be required with a good driving record.
11. On feet or standing 70% of shift.
12. Must be able to lift 50 lbs.
13. Must be physically capable to repeatedly climb stairs, stand for long periods of time, and walk 5 to 10 miles per shift.  In medical emergencies, may be required to carry equipment in excess of fifty pounds and assist in removing or carrying team members or guests from hazardous areas. Must also be able to perform CPR for two minutes on victims of all sizes.
14. May be exposed to summer heat and winter conditions.