Process Improvement Analyst

Minneapolis, Minnesota
May 23, 2019
Jun 23, 2019
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible to support continuous process improvement throughout the organization by analyzing processes and completing improvement projects across UCare as directed by the Process Improvement & Business Analyst Manager and Project Management Office (PMO) Director.

• Support the execution of the UCare Project Portfolio through process documentation, subject matter review and improvement research

• Collaborate with business owners and subject matter experts on teams throughout the enterprise to study processes and improvements using various process improvement tools and methodologies.

• Create process maps and perform data gathering and historical trending to develop a current state and identify root causes of defects or areas of waste in a process.

• Develop metrics to monitor ongoing performance measurements.

• Maintain documentation to track process improvements and performance, communicate progress to multiple stakeholders and leadership, and assure timely achievement of project deliverables.

• Assist in building and maintaining a library of process improvement tools, templates and best practices.

• Aid in establishing a library of UCare process maps and information flows.

• Assist in coaching and training business or PMO team members in utilizing process or improvement resources throughout UCare.

• Other projects and duties as assigned.


Bachelor's degree in business or related field preferred; demonstrated work experience may be considered in lieu of degree.

Required Experience

Two years of process improvement experience using Lean, Six Sigma or other process improvement methodology. Prior training such as Six Sigma Green Belt and Lean also considered in experience.

Preferred Experience

Training in a process improvement methodology such as Lean or Six Sigma


UCare is proud to be a recognized Star Tribune Top Workplace for the 10th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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