Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.

WORKING AT UCARE

Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.

TECHNICAL WRITER - TEMPORARY (6 MONTH ASSIGNMENT)

Position Description

This position is responsible to write and support work instruction documents. Deliverables are the creation of Step by Step (SBS) documents which include daily work instructions and reference manuals for the Billing and Enrollment department. These documents are end user instructions on how to preform daily tasks within various computer based systems. The writer will create documents, participate in daily meetings, and work directly with staff, business analyst, and department leadership to extract knowledge.

• Collaborate with staff, analyst, and department leaders to document department process and workflows.

• Gather information from subject matter experts and current documents to create (template based) end user work instructions.

• Analyze current work instructions and make improvements as necessary.

• Manage the documentation set using version control.

• Continuously recommend process improvements and best practices.

• Create status reports and update project timeline documents.

• Serve as editorial resource and consultant the departments on internal documentation.

• Other projects and duties as assigned.

Education

Bachelor's Degree in, technical writing, instructional design, adult education or related degree preferred; Master's Degree a plus.

Required Experience

Two years' experience in technical writing or instructional design. Experience designing/writing work instruction and/or end user manuals. Experience working with SMEs to extract and document information.

Preferred Experience

Experience in health care industry. Experience in health insurance billing & enrollment.

THE UCARE DIFFERENCE

UCare is proud to be a recognized Star Tribune Top Workplace for the 9th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.