Customer Service Representative - Art Center \u0026 Senior Center (Part Time)
- Employer
- City Of Eden Prairie
- Location
- Eden Prairie, MN
- Start date
- May 25, 2019
- Closing date
- Jun 24, 2019
Status: Part-time/Temporary/Seasonal (PTS) position, non-exempt
Hours:
Art Center - 4:00 - 8:00 pm Tuesday evenings; 10:00 am - 3:00 pm, approximately 2 Saturdays per month; hours may vary and additional hours may be available based on business needs.
Senior Center- Hours vary and are dependent on rental of the Senior Center; rentals may occur weekdays from 4 – 9 pm and on weekends from 8 am – 10 pm. Monday - Friday day shifts are available upon business need. Shifts are scheduled by the Senior Center Supervisor in coordination with staff availability on an as-needed basis.
Salary: Starts at $10.00 to $12.50 per hour
Location: Art Center and Senior Center
Reporting Relationship: Reports to Recreation Supervisor - Art Center and Recreation Supervisor- Senior Center
Recreation DivisionThe Recreation Services Division has the responsibility for managing all recreation facilities and providing a variety of affordable recreation programs and services for all age groups and people of all abilities. The staff in this division are responsible for the management of facilities such as the Community Center, the Senior Center, and the Outdoor Center, as well as all other City park buildings and recreation facilities such as swimming beaches, sledding hill, amphitheater and facilities on school property that are operated in partnership with the School District such as the Oak Point Pool and tennis courts at CMS.
Position ResponsibilitiesPosition Details
The Customer Service Representative – Art Center & Senior Center, assists with the evening and weekend facility operations including but not limited to: supervising open studio time, room set-up and take-down, clean-up, answering phones, customer service, opening and closing the building, operating the security system, and additional duties as needed. The primary position responsibilities and areas of impact are:
1) Provides excellent customer service at the front desk to patrons, citizens, customers, and employees of the Art Center and Senior Center, both in-person and on the phone.
2) Monitors open studio time at the Art Center and Senior Center facilities after regular weekday business hours and on the weekends.
3) Ensures a clean and safe environment at the Art Center and Senior Center.
4) Ensures building ordinances, building schedules and building amenities are maintained.
5) Oversees safe use of equipment and supplies.
6) Supports the Recreation division services including patron relations, registrations, reservations, meetings, events, and programs.
7) Provides administrative support including word processing, data entry, filing, cash handling, and record management.
While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
Position Requirements
Education: High school diploma, or equivalent (G.E.D.) required; CPR and First Aid certification preferred.
Work Experience: Previous customer service experience required, experience in an arts setting preferred.
Physical Requirements: Must be able to frequently lift/carry/pull up to 35 lbs.; occasionally lift/carry/pull 35–75 lbs.
City Expectations
We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.
Position Specific Expectations
Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
Sound Judgment: Able to make a decision based on the right mixture of facts; determines a course of action after weighing and analyzing different options.
City of Eden Prairie Pre-Employment ProcessThe City of Eden Prairie conducts the following pre-employment checks for this position:
1. Work history
2. Professional references
3. Criminal history
*All final candidates must successfully complete and pass the City's evaluation of the pre-employment process before their first day of employment.
City of Eden Prairie Application ProcessApplication Deadline: June 7, 2019
Review Applications: On or before application deadline
Interviews: Within one week of application review
Expected Start Date: July, 2019
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