CommonBond Communities

Site Front Desk Assistant

Edina, MN
Jun 13, 2019
Jul 13, 2019
CommonBond Communities
Job Type
Employment Status
Full Time
CommonBond is excited to announce that we are looking for a Site Front Desk Assistant for our 66 West property in Edina which has 39 apartments dedicated to homeless youth. This position is a full-time 32 hours/week overnight shift working 12:00am to 6:00am Tuesday through Thursday, and 12:00am to 8:00am Fridays. If you’re excited about helping youth who have experienced homelessness, have a stable place to live, consider applying for this position!

The Site Front Desk Assistant is responsible for greeting visitors, answering phones, keeps the building secure, and provides administrative support to property manager and other site staff.

• Answers and directs incoming phone calls, visitors and residents and takes phone messages.
• Answers general inquiries about programs, services, site amenities, and promotes site to general public.
• Maintains confidentiality of all correspondence or documents.
• Follows all policies and procedures to maintain a safe and secure environment.
• Maintains resident relations to insure proper image of the site, staff and CommonBond Communities.
• Refers residents to services staff and programs as needed.
• Provides access to building as appropriate for emergency personnel, service deliveries, etc. as needed.
• Attends to building janitorial needs as directed or in response to emergency.
• Maintains the visitor sign in log book and updates management staff of visitor issues.
• Maintains the key sign out log for program services.
• Receives and assists with resident complaints and reports to property or assistant property manager.
• Assists with recording resident requests for maintenance work.
• Addresses resident concerns in a timely manner and reports them to property manager.
• Complies with all fair housing laws.

• High school diploma or equivalent.
• Excellent verbal, written and interpersonal skills.
• Two years experience working with front desk/property monitoring environment or equivalent.
• Knowledge in MS Office Suite (Word, Excel,) applications.
• Detail oriented; able to manage multiple projects and/or tasks.
• Demonstrated ability to maintain an accurate filing and record keeping system.
• Knowledge and ability to work with diverse, economic, racial and cultural population.
• Knowledge of safety and security processes and procedures.
• De-escalation and negotiating techniques.
• Ability to respond to emergency situations in a calm, professional manner.
• Ability to answer a multi line phone system
• Must have access to reliable transportation

• Ability to sit for extended periods of time.
• Ability to lift up to 25 pounds unassisted.
• Use hands repetitively to finger, handle, feel or operate standard office equipment.
• Ability to reach above and below shoulders.
• Ability to bend at waist, kneel and stoop.
• Ability to stand for extended periods of time.
• Ability to walk and climb steps, indoors and outdoors in daylight and evening hours.

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