Mystic Lake Casino Hotel

Membership Associate

Prior Lake, MN
Jun 14, 2019
Jul 14, 2019
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Shift - Hours: Tuesday, Wednesday, Thursday, Friday, Saturday
Days: $13/ hour PLUS (based on experience)
Hiring rate or hiring range: $13/ hour PLUS (based on experience)
Job Description:

Job Summary:

The purpose of this position is to contribute to membership sales and retention; to assist in maintaining the membership and accounts receivable data base; to provide support to staff accountant, accounting manager, and other team players; and to provide service enhancements to members and guests.

Job Duties:

  1. Pursues membership sales and recruits members and guests into club functions. Has a good understanding of the facility and each department within the facility, along with the services and programs offered. Conducts tours of Dakotah! with enthusiasm and professionalism, highlighting areas of the facility that would meet the individual's needs.
  2. Ensures membership retention and referrals through a high level of member and guest service delivery and response.
  3. Assists in maintaining the member management database. Sets up new member accounts on database. Makes requested changes to member accounts and completes paperwork. Answers member questions timely and accurately. Responsible for POS drawer transactions and reconciliation. Complete member termination, including exit interviews, to discover member's reason for leaving, and attempting to retain member in challenging situation.
  4. Provides support to other team players. Assists team players in other areas of the club if required.
  5. Provides service enhancements to members and guests. Assists members with questions, concerns, and directions.
Requirements: Shifts: Tuesday, Wednesday, Thursday - noon - 8:00pm Friday 9:30am - 4pm Saturday 8am - 4pm  
  1. High School Diploma or equivalet
  2. One year customer service experience
  3. Personal computer skills, with windows based software
  4. Excellent written and verbal skills, strong desire for customer service
  5. Ability to pass basic math test
  6. C.P.R. and First Aid Certifications or ability to obtain within 90 days of employment
  7. On feet or standing 75% if time

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