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VIP Host

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Jun 20, 2019
Closing date
Jul 20, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: TBD - based on business needs
Days: $21.05/hr plus based on qualifications
Hiring rate or hiring range: $21.05/hr plus based on qualifications
Job Description:

Job Summary:

Responsible for building and maintaining relationships with VIP guests through the delivery of exceptional guest service. Manage all aspects of the VIP customer journey while on property, while constantly striving to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. VIP Hosts will work to engage with guests using a rich set of tools, which will include real time data about their players. Members of this team will work in a collaborative environment and will be held accountable for delivery of superior guest service.


Job Duties:

  1. Greets assigned guests through formal programs as assigned by VIP Manager as well as in passing. Gives consistent, polite, timely, and accurate information and service to all guests' questions including, but not limited to, special events and restaurant information.
  2. Assists with the daily operations of the VIP Office, interacting with guests and provided exceptional guest service to our top tier players.
  3. Builds and maintains relationships with VIP players. Interacts with guests and issues complimentaries. Handles guest requests and coordinates requests for services with restaurants, hotel, transportation, special events and other available amenities.
  4. Coordinates with the Executive Hosts and Player Development Management to create successful delivery of pre-trip itineraries. Requires coordination with multiple departments including, but not limited to, Food & Beverage and Hotel.
  5. Assist in the execution of special events as needed.

Requirements:
  1. Must be 18 years of age or older. 
  2. Three to five years guest service experience in a gaming and/or hospitality environment.
  3. Demonstrated excellent interpersonal communication skills. 
  4. Proficient in e-mail, word processing, spreadsheets, and database software.
  5. Ability to think independently in making decisions to maximize the guest service experience
  6. Ability to effectively manage time and perform multiple tasks simultaneously
  7. Strong attention to detail
  8. On feet or standing 90% of time
  9. Must be able to lift up to 25 lbs

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

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Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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