Patient Collections Specialist (2019 Top Workplace)

Minneapolis, Minnesota
Jun 20, 2019
Jul 20, 2019
Employment Status
Full Time

Top 150 Workplaces 2019

Join a 2019 Top Workplace!

This position will be responsible for answering patient billing questions and proactively collecting patient balances.

Accountabilities & Responsibilities
• Proactively contact patients to collect on accounts
• Initiate payment plans to attain timely collection on all outstanding balances
• Document all patient interaction electronically being clear and consise
• Answer patient inquiries regarding monthly statements or other billing/insurance issues
• Analyze patient accounts to determine appropriate collection action
• Resolve billing issues of outstanding claims
• Investigate and resolve credit balance accounts
• Assist with patient complaints and document or initiate a Field Experience Report (FER)
• Routine follow-up to ensure patients are fullfilling their financial commitments
• Audit accounts for accuracy and resolve account discrepancies presented by patients or colleagues
• Identify process imporovements and work collaboratively to obtain approval; flow, document and communicate
• Handle outgoing calls to insurance companies or other third party payers on an as needed basis
• Conduct internal audits of HR data and makes recommendations for resolving data integrity issues
• Other duties as assigned
Education & Experience:
• Bachelor Degree or equivalent experience
• 5+ years of experience in a customer service role in medical device industry, health insurance, or related field
• Experience with patient collections preferred
Knowledge & Skills:
• Able to manage difficult or emotional situations effectively
• Detail oriented with excellent follow-up
• Able to communicate effectively and clearly with patients
• Solution, compliance and results driven
• Able to maintain medical and financial confidentiality
• Excellent problem solving skills with the ability to define, analyze and resolve issues quickly and accurately
• Strong verbal and written communications skills
• Strong documentation skills using technology for efficencies
• High attention to detail and accuracy


It is the policy of Tactile Medical to provide equal opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Tactile Medical will provide reasonable accommodations for qualified individuals with disabilities.

Similar jobs

Similar jobs