Digital People is seeking a UX Researcher for a contract position you won’t want to pass up! In this role, you will be responsible for ensuring the best possible user experience, satisfaction, and conversion across customer-facing websites. This role will conduct UX research projects ranging from immersive field research to usability and lab studies. If you enjoy addressing research needs across all phases of design and product development and ensuring a customers a seamless, intuitive and positive user experience, then this is the job for you!

Responsibilities:

• Create deep understanding and empathy for our customers by conducting a diverse range of research activities
• Work collaboratively with user experience team members, development teams, product teams, users, and other stakeholders as part of an agile development process
• Work closely with partners across multiple product teams to understand the business problem and then clearly define the research goal and objectives
• Identify the best qualitative or quantitative method or mix of methods based on the customer goal, timeline, and resourcing
• Create recruiting screeners, test scripts, interview guides and schedule research studies
• Employ a variety of test methodologies such as Standard Usability Testing, Comparative Testing, Ethnographic Studies, Contextual Inquiry, Rapid Iterative Testing, Prototype Testing, Concept Validation, Card-Sorting, Benchmarking
• Lead contextual inquiry research, such as ethnography, diary studies, etc. to understand the end-to-end user journey
• Create appropriate recruitment screeners for each study to ensure the recruit matches target demographics
• Utilize remote, unmoderated usability test platforms (usertesting.com, UserZoom) to rapidly turn around concurrent tests
• Facilitate research and/or usability test studies, which include selecting and scheduling research and/or usability test participants prior to the studies
• Facilitate moderated usability test sessions
• Create well-written deliverables that provide succinct, and actionable insights
• Use research insights to drive impact on product design and direction
• Create and present the results of the research and/or usability test study to UX designer, product management, and stakeholders
• Diagnose, troubleshoot, and resolve technical issues related to test recording software and devices
• Analyze quantitative data and synthesize it with qualitative feedback
• Work with UX designers and product owners to develop strategic roadmaps and identify end user needs

Qualifications:

• 3-5 years experience leading usability testing and user research
• A strong portfolio demonstrating past work experience and deliverables (Recruiting Screeners, Interview Guides, Analysis, Actionable Recommendations, Research Reports, etc)
• Experience with a variety of research tools including UserTesting.com, Optimal Workshop, Loop11, UsabilityHub, or other similar tools
• End-to-end experience conducting all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Advanced proficiency in evaluating user interactions and identifying opportunities to improve the digital user experience
• Experience conducting research throughout an Agile development process
• Experience working on complex websites
• Experience conducting user research for large e-commerce organizations preferred
• Exposure to design software, such as, Axure, Invision and Sketch preferred
• Experience presenting user research results to stakeholders of different levels
• Experience building strong relationships and collaborating across large organizations
• Accessibility research knowledge a bonus

Digital People has over 25 years of dedicated experience for creative, interactive and marketing job placements in roles such as designer, developer, analyst, project manager, marketing specialist, user experience and copywriter. We understand that there is a bigger story behind every resume and that creative juices come from real live humans, so connect with us today and let us help you find a place to showcase your talent!