Customer Service Representative

Location
St. Paul Distribution Center
Posted
Jul 02, 2019
Closes
Aug 01, 2019
Category
Customer Service
Job Type
Employee
Employment Status
Full Time

Position is responsible for supporting administrative and customer service functions for all branches, sales representatives, and customers. 

Duties include:

Order Processing

  • Order entry of plant material, hard goods and / or lawn and garden items 
  • Track orders from entry though shipping to insure completion
  • Follow credit and inventory management guidelines to expedite orders

Communication

  • Field incoming calls and promptly address requests from customers, sales reps, and branches to the customer’s satisfaction
  • Work with other departments within the company to resolve issues
  • Work with customers to resolve disputes accurately and quickly
  • Communicate late order shipments and order changes to customers

 Reports

  • Track calls and  provide Customer Service Manager with documentation of issues resolved on a weekly basis.
  • Follow up on open purchase order reports

Relationships

  • Build and maintain relationships with customers and sales people
  • Build customer confidence and satisfaction

 

Similar jobs

Similar jobs