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Benefits Enrollment Representative - English/Spanish Bilingual

Employer
Pro Staff
Location
Colorado Springs, CO
Start date
Jul 3, 2019
Closing date
Aug 2, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Benefits Enrollment Representative - English/Spanish Bilingual

Job Description:

Atterro is looking for a Spanish Customer Service Representative to join our team in Colorado Springs, CO., to provide upbeat and positive customer service by answering incoming calls and assist customers with questions and basic information regarding health insurance benefits.
RESPONSIBILITIES: 
  • Handles inbound and outbound telephone calls in relation to general questions about the program, as well as member enrollment status, member information changes, and other business for particular member accounts. 
  • Makes referrals to other specialized informational resources within and outside the service center based on customer needs and according to program policies and procedures. 
  • Must maintain a positive image to the customer and all related entities and focus all actions toward customer service and satisfaction.
  • Answers questions consistent with program policy and guidelines 
  • Follow company workflow and processes. 
  • Maintains production standards.
  • Protects all aspects of the client’s information and business. 
  • Maintains confidentiality of customer interactions consistent with program privacy and confidentiality rules. 
  • Enters data into policy system, logs information into database and corrects information as needed. 
  • Assures accuracy in enrollment processing and makes decisions in the best interest of protecting the integrity of the client’s business. 
  • Functions positively in a technological and team-based environment. 
  • Makes suggestions for improvements throughout the business process.
  • Follows all guidelines in compliance with security and privacy standards, inclusive of but not limited to FTI, PHI, and HIPAA standards.
QUALIFICATIONS: 
  • High School Diploma
  • Minimum 1 year customer service experience in call center setting
  • Working knowledge of Microsoft Office programs.
  • Strong verbal and written communication skills are required.
  • Ability to work flexible work schedules.
  • A proven team player.
  • Fluent in Spanish conversation is required.

Company

Administrative & Light Industrial

As in any job, the key to success is knowing what your strengths are and then finding the opportunity to use them. Pro Staff allows you to utilize and develop your skills through exciting projects and temporary assignments with great companies in your area. And, because we take care of all the work involved in finding the right opportunities, you can be free to let your talent shine.

Company info
Location
Minnesota
US

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