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Customer Service Lead

Employer
Pro Staff
Location
Saint Louis Park, MN
Start date
Aug 2, 2019
Closing date
Sep 1, 2019

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Category
Other
Job Type
Employee
Employment Status
Full Time
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Job Details

Pro Staff is partnering with a local retailer who is seeking a Customer Service Lead. This is a full-time, Monday-Friday position with a 7:30a-5:30p schedule. The Customer Service Lead primarily monitors quality and productivity of the customer service team, reporting directly to the head of the Customer Service Department. This role is paying $20-21 per hour depending on experience.

Job Duties:

  • Answer incoming calls regarding navigating the company website, returns, pricing, sizing and delivery options.
  • Educate about and upsell company products
  • Assist with escalated calls via email, phone, or social media
  • Document calls in database

    • Qualifications:

  • High School Diploma or equivalent
  • Experience leading call center environment
  • Proven written and oral communication skills
  • Comfortable working with Microsoft Suite
  • Positive and professional attitude

    • Company

    Administrative & Light Industrial

    As in any job, the key to success is knowing what your strengths are and then finding the opportunity to use them. Pro Staff allows you to utilize and develop your skills through exciting projects and temporary assignments with great companies in your area. And, because we take care of all the work involved in finding the right opportunities, you can be free to let your talent shine.

    Company info
    Location
    Minnesota
    US
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