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Hotel Front Office Manager

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Aug 16, 2019
Closing date
Sep 15, 2019

View more

Category
Hospitality
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: TBD - based on business needs
Days: $64,000 - $75,000 based on qualifications
Hiring rate or hiring range: $64,000 - $75,000 based on qualifications
Job Description:

Join the management team at one of the premier hotels in the Twin Cities! Beautiful facility with great amenities.  Lots of benefits for team members including medical, dental, on-site: health club, daycare, health clinics and many more!

Job Summary:

Manages fast-paced, high-volume Hotel Front Office operation, including front desk, bell station, concierge, coat check, and information desk to ensure hospitality guest service standards are achieved in the registration and check-out of hotel guests and the provision of services for other areas. Maintains efficient and effective operations. Uses and maintains multiple computer systems on a daily basis. Responsible for assisting with developing, and implementing an effective on-going guest service training to ensure maximum guest service and overall satisfaction. Objective is guest retention and repeat hotel stay to support casino. Oversees operational supplies and approves purchase requisitions. Supports and assists the Hotel Operations Manager and in their absence shares pertinent information to the Director of Hotel Operations. Assumes responsibility for a 24/7 operation, to include being on call 24 hours a day.


Budget/Asset Responsibilities:

Assists in preparing and maintains department and hotel room budget. Executes necessary payroll and direct expenses to ensure compliance with department budgets. Responsible for all casino comp coupons and complimentaries issued and redeemed within the department.


Job Duties:

  1. Manages and coordinates, with the Assistant Front Office Manager, Front Office Supervisors and Hospitality Supervisors the registration and check-out process of hotel front office. Ensures that all group and casino functions pertaining to hotel are implemented efficiently. Drives daily stand-up meeting amongst all department to ensure on-going training and development in regards to enhancing guest services.
  2. Manages and coordinates the delivery of services for Coat Checks, Bell Stand, Information Desk and Hotel Front Desk to ensure guest service standards are met. Effectively train and monitor the daily use of HotSOS to ensure guest satisfaction as well as analysis of data to eliminate service challenges and overall hotel condition and maintenance.
  3. Responds to guest and team member concerns and resolves issues within the scope of authority to ensure 100% satisfaction.
  4. Manages "day-of" room inventory blocks for Casino, Little Six, Group Sales, Business Council, and Board of Directors to ensure maximum occupancy.
  5. Assists in development of departmental budget/capital expenditures and tracks hotel performance. Analyzes and adjusts short-range hotel forecasts monthly. Participates in the development of monthly room rate promotions and room pricing in coordination with Casino and Marketing departments to ensure hotel goals are met. Develops cost savings ideas and revenue enhancing opportunities. Reviews monthly profit and loss statements and explains variances.
  6. Oversees hiring, training/development, performance management, and discipline of assigned team members, including terminations.
  7. Approves team member schedules based on labor standards, assigns and coordinates job duties, and reviews payroll. Recommends, creates and updates departmental training manuals.
  8. Occasional tasks.

Requirements:
  1. Combination of post secondary education in business management, hospitality or related field and hotel front office management experience to equal five years. 
  2. Three years of progressive leadership/management experience.
  3. Three years of supervisory/management experience within a full-service hotel.
  4. One year experience in a gaming environment.
  5. Excellent interpersonal skills with ability to interact with a diverse group of people.
  6. Extensive knowledge of full-service hotel operations and experience working in a fast paced environment.
  7. Strong organizational skills with the ability to work independently and to prioritize and organize multiple projects.
  8. Advanced proficiency in word-processing, spreadsheets, and electronic mail software. Experience in hotel property management computer software.
  9. Demonstrated excellent interpersonal communication skills.
  10. Excellent management and decision making skills.
  11. Experience in high volume operation with a large number of team members.
  Work days, days off, and work hours may vary each week based on operational needs and occupancy levels.

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

StarTribune Top Workplaces No Year

Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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