Department Technology Consultant
Posted Date 4 weeks ago(8/13/2019 12:55 PM)
Number of Openings 1
Closing Date Open Until Filled
Type of Search Staff
Who May Apply This position is open to all qualified applicants.
Position Number 300883
Campus
Minneapolis
Department/Unit Information Technology Services - ITS
FLSA Status Exempt/Salaried
Employment Type Full-Time Staff
Assigned Months per Year 12
Benefits Eligible Yes

OVERVIEW

The University of St. Thomas invites qualified candidates to apply for a Department Technology Consultant position within the Information Technology Services Department.

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. We welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This commitment is consistent with our mission to inspire our students, using the Catholic intellectual tradition, to think critically, work skillfully, and act wisely – all for the common good. A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
• A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
• Medical, dental, and vision options
• Employer-paid disability, life, and AD&D benefits

JOB SUMMARY

Reporting to the Manager of Technology Services, Minneapolis Campus, the School of Law Department Technology Consultant acts as the faculty and staff members' point of contact for technology support including desktop, lab, software, conference room, classroom, and audiovisual systems. Through their work with faculty and staff from the Law school and associated departments, the Department Tech Consultant becomes an expert in the technology needs of the discipline. This position also collaborates with other Department Techs, acting as a team to support the Minneapolis campus.

ESSENTIAL FUNCTIONS

1. Manage troubleshooting, problem resolution, and maintenance to assigned workstations and peripherals. Manage classrooms, conference rooms and/or academic discipline-specific labs where appropriate, including workstations and associated software. Provide and/or coordinate technology support for departmental related events, such as meetings, events or conferences.

2. Act as the onsite client support liaison and general technology ambassador. Work to infuse information technologies into the areas served. Provide consultation to faculty and staff, helping to ensure that they understand the technology available to them.

3. Participate in and/or lead projects and initiatives related to assigned departments and ITS.

4. Remain current with and follow ITS procedures for incident management, data and documentation tools, hardware and software installation, ITS Communication guidelines, customer communication, technology trends and other duties as assigned. Remain current with technology trends (work with vendors, read trade journals, attend training, research, etc.

QUALIFICATIONS

Minimum Qualifications:

• B.A. or B.S. degree in a relevant field
• Two years of professional level experience providing technology support to a variety of constituents

An equivalent combination of education and experience from which comparable knowledge and skills have been acquired may be substituted.

Remote Access needs:

• The Department Technician requires home internet access to allow remote access to troubleshoot issues on systems, servers, and software used in administrative departments.
• In addition, the Department Technician requires a mobile device to allow them to be available when needed during the day, as well as after hours to respond to priority situations.

Preferred Qualifications

• Experience providing support in a higher education environment
• Graduate degree in a related discipline
• Experience with Office 365, project management, and event support experience a plus

HOW TO APPLY

On the University of St. Thomas Jobs page, follow the instructions to complete an online application which includes uploading a resume and copy/pasting a job specific cover letter.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website at www.stthomas.edu/jobs.

The University of St. Thomas is an Equal Opportunity Employer

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