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Call Center Rep 3rd shift

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Aug 20, 2019
Closing date
Sep 19, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: TBD - based on business needs
Days: $13 - $15 / hr based on qualifications
Hiring rate or hiring range: $13 - $15 / hr based on qualifications
Job Description:

Job Summary:

Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic-related questions and takes/confirms hotel reservations based on department policies and procedures.  Applies high guest service standards.


Job Duties:

  1. Answers and routes all telephone calls to the appropriate departments according to department call script standards.
  2. Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems.  Accurately quotes rates and promotions.
  3. Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
  4. Announces all overhead paging and courtesy calls over the casino P.A. system.  Routes numeric paging requests to appropriate departments.
  5. Completes daily shift checklists as assigned by supervisor.
  6. Mails information brochures to guests as requested.
  7. Maintains clean and neat work areas and applicable equipment.
  8. Prepares, reviews, and finalizes all group information and billings.  Generates group rooming lists.
  9. Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
  10. Updates daily tracking spreadsheets such as: Pace, 14-day forecasts, and VIP lists. 

Requirements:

 

Full time 3rd shift Call center position

 

8:00pm-7:00am  (4 -10 1/2 hour shifts, with every other weekend off)

 

  1. Six months' reservations, guest service or full-service hotel experience.
  2. Must be able to read, write, and speak English clearly.
  3. Proficient experience with word processing, databases and electronic mail software.
  4. Must be able to type 35 wpm.
  5. Must be able to pass basic math test.
  6. Must be able to lift 30 lbs.
  7. Heavy keyboarding - 85% f time.

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

StarTribune Top Workplaces No Year

Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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