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Desk Attendant

Employer
Mystic Lake Casino Hotel
Location
Prior Lake, MN
Start date
Aug 21, 2019
Closing date
Sep 20, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Shift - Hours: TBD - based on business needs
Days: $13.00 / hr
Hiring rate or hiring range: $13.00 / hr
Job Description:

Job Summary:

The purpose of this position is to contribute to membership sales and retention; oversee the functions at the assigned desk, assist members and guests in a professional, courteous and service-oriented manner; and to provide service enhancements to members and guests.


Job Duties:

  1. Actively pursue membership, bowling sales and recruits members and guests into activities and events.
  2. Ensure membership retention, repeat daily guest usage, and referrals through a high level of member and guest service delivery and response. 
  3. Greet members and guests with questions and concerns.  Perform one or more of the following:
    * Maintain schedules for usage of gyms, courts, golf simulator, batting machine, ice arena and/or bowling facility. 
    * Monitor activity sign up. 
    * Maintain accurate records of program participation and equipment usage. 
    * Reconcile daily sales.
    * Coordinate skate rentals and collect fees based on established fee schedule.
    * Assist members and guests with skate sharpening.
    * Assign alleys, collect fees, issue equipment to bowlers, and correct pin-resetting machine malfunctions.
    * Operate equipment necessary for the sale of concession items. Prepare adequate supply of food and beverages for sale. Up sell items at concession stand.
    * Perform point of sale functions for change and cash sales.  Complete procedures for balancing receipts to cash.
    * Monitor daily inventory of food and beverage supplies. Conduct weekly product inventory for reorder.
  4. Assist with the cleanliness and maintenance of area and equipment.
  5. Provide service enhancements to members and guests.  Assist members with questions, concerns, and directions.

Requirements:
  1. Ability to pass basic math test.
  2. CPR and First Aid Certifications or ability to obtain within 90 days of employment.
  3. On feet or standing 75 - 100% of shift.
  4. Must be able to lift 25 lbs.

Company

Join a Multi-Year Top Workplace!

If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.

Visit Us At: http://www.mysticlake.com/employment

Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement. 

Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.

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Company info
Location
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US

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