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Call Center Representative

Employer
Pro Staff
Location
COLORADO SPRINGS, CO
Start date
Aug 23, 2019
Closing date
Sep 22, 2019

View more

Category
Other
Job Type
Employee
Employment Status
Full Time

Job Details

Call Center Representative

Atterro is seeking an enthusiastic Call Center Representative for our client in Colorado Springs. Become a part of our team and help provide compassion, understanding and knowledge to assist our customer with their eligibility and enrollments for Connect for Health Colorado!

We are looking for responsible and hardworking individuals with a strong work ethic and excellent phone skills to join our team. What’s in it for you? You will receive $14.00 per hour, with medical / dental and vision insurance, life insurance, service bonuses, and referral bonus benefits. 

Responsibilities include:

  • Handles all inbound calls in relation to eligibility and enrollments, health plan selection, renewals, member information changes, and other business for particular member accounts.
  • Answers questions consistent with program policy and guidelines, and follows company workflow, processes.
  • Maintains confidentiality of customer interactions consistent with program privacy and confidentiality rules.
  • Enters data into policy system, logs information into database and corrects information as needed.
  • Assures accuracy and makes decisions in the best interest of the client’s business.
  • Follows all guidelines in compliance with security and privacy standards, inclusive of but not limited to FTI, PHI, and HIPAA standards.
Qualifications: 

  • High School Diploma or GED
  • Minimum 1 year call center and 1 year customer service experience
  • Working knowledge of Microsoft Office programs (Outlook, Word, Excel)
  • Must be able to type a minimum of 30 words per minute
  • Ability to work flexible work schedules to include any shift during operational hours (currently 7:30am – 8pm Monday – Friday) 
  • Must be flexible to work some overtime to include nights and weekends during peak season. 
  • Ability to multi-task and navigate multiple systems using dual monitors
  • A proven team player
  • Bilingual skills are a plus

Company

Administrative & Light Industrial

As in any job, the key to success is knowing what your strengths are and then finding the opportunity to use them. Pro Staff allows you to utilize and develop your skills through exciting projects and temporary assignments with great companies in your area. And, because we take care of all the work involved in finding the right opportunities, you can be free to let your talent shine.

Company info
Location
Minnesota
US

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