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Implementation Specialist

Employer
Canteen One (formerly Best Vendors Management)
Location
Golden Valley, Minnesota
Salary
PTO, medical, dental, vision, supplemental insurances, matching 401k, onsite fitness center, etc.!
Start date
Aug 27, 2019
Closing date
Sep 26, 2019

View more

Category
Business
Job Type
Employee
Employment Status
Full Time

Job Details

Join the exciting world of unattended refreshment and food solutions with Canteen One (formerly Best Vendors Management), the largest national account management company in the industry.  As part of Compass Group, the 6th largest employer in the world, Canteen One gives you the opportunity to work with Fortune 500 companies, learn from some of the brightest and most experienced minds in the industry, and become part of a diverse team committed to providing the best possible service to our clients and customers each day. We are committed to attracting, retaining and developing top level talent—if you’re up for the challenge, contact us today. We think you’ll feel right at home!
 
great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company.  We know the next big idea can come from anyone.  We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

A fresh approach to great results

Are you a good problem-solver and communicator?  If so, Canteen One has an exciting position for you to check out! Our Implementation Specialist provides information, communication and resolution to vendors, to ensure successful rollouts of new client business and on-going client programs.  This position handles escalated project issues from clients to address unresolved issues; builds relationships with assigned vendors to aid in project resolution; escalates project completion deadlines to upper management and ensures all client timelines are met within the established guidelines.

More specifically, in this role you’ll be able to:

Internal Project Reporting & Administration

Projects:

  • Manage existing client program changes within vendor branch by the deadlines;
  • Report status of projects to team members and vendor branches;
  • Coordinate schedules for vendor branch transitions;
  • Communicate client’s expectations to vendor branches;
  • Resolve disputes between client locations and vendor/branches by working with internal team members.

Escalation of Service Issues:

  • Act as first level escalation on unresolved vendor issues;
  • Manage, communicate , and resolve issues such as installation delays, service problems, pricing or rate issues, etc.

Recordkeeping and Data Management

Communication/Account Management: Follow-up with vendor branch on outstanding issues, and build and maintain relationships with stakeholders.

Requirements

  • Two (2) plus years of intermediate Microsoft Excel required – not just data entry – calculations, VLookup, data manipulations, etc.; Intermediate Microsoft Word experience.
  • Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships.
  • Demonstrated conflict resolution and negotiation skills.
  • Strong customer service and problem solving skills.
  • Strong verbal and written communication skills.
  • Must be highly organized, detail oriented, accurate and able to juggle multiple priorities.

Preferences

  • Experience in JD Edwards and Business Objects or similar ERP program (i.e. Oracle, PeopleSoft, SAP) and report writer program (i.e. Crystal Reports) strongly preferred.

Education & Experience

  • High school diploma required; post-secondary education strongly preferred; a Bachelors’ degree preferred.
  • With a Bachelor’s degree, one year of advanced customer service experience is required; with a high school diploma, three years of advanced customer service experienced is required.
  • Experience managing accounts, projects and clients/vendors strongly preferred.

If you find our company intriguing and the position sounds like a great fit … what are you waiting for?  Click Apply Now!

Achieving Leadership

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Amenities: Medical, dental, vision, supplemental insurance, PTO, holidays, matching 401(k); Free Parking; Free on-site fitness room; Dress For Your Day all week; Complimentary snacks, fruit, and coffee/tea/hot cocoa; Popcorn Fridays; Paid time off to volunteer for corporate sponsored events; Sporting event tickets frequently raffled off; Discount Marketplace (discounts and products from thousands of retailers, restaurants, hotels, etc.); Multiple company sponsored social events per year, etc.

Key words: Implementation Coordinator, Contract Management

Company

Unattended Service Solutions Personalized Experience. Professional Service. Industry-Changing Innovation Join the exciting world of unattended refreshment and food solutions with Best Vendors, the largest national account management company in the industry. Our business services include: micro markets, office coffee, pantry services, vending services, consolidation services, and analytics & reporting. Best Vendors leverages our partnership with Canteen and the skills of our fantastic people to deliver customized solutions and stellar service for many of the nation’s top companies. Best Vendors uses our 35+ years’ experience working with 250+ clients/national accounts, 30,000+ client locations nationwide, and 2,600+ service operators! As part of Compass Group, the 6th largest employer in the world, Best Vendors gives you the opportunity to work with Fortune 500 companies, learn from some of the brightest and most experienced minds in the industry, and become part of a diverse team committed to providing the best possible service to our clients and customers each day. We are committed to attracting, retaining and developing top level talent—if you’re up for the challenge, click All Jobs. Best Vendors offers a variety of career opportunities, including: Customer Service Accounts Receivable / Consolidation Services Finance / Accounting Client & Account Management Vendor Relations / Operations Information Technology

Best Vendors has a great environment and amenities, and offers awesome perks, at our accessible and beautiful Golden Valley location! We have many benefit options, including: Medical, dental, vision, supplemental insurance, PTO, holidays, matching 401(k); Free Parking; Free on-site fitness room; Dress for your Day all week; Complimentary snacks, fruit, and coffee/tea/hot cocoa; Popcorn Fridays; Paid time off to volunteer for corporate sponsored events, etc.

Company info
Website
Telephone
763-287-7200
Location
4150 Olson Memorial Highway
Suite 200
Minneapolis
Minnesota
55422
US

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