Learning & Development Specialist Senior

Minneapolis, Minnesota
Aug 30, 2019
Sep 21, 2019
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 10 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to lead training efforts for the organization and for large scale projects. Collaborate with instructional designer, process analyst, and organizational change management lead to develop and implement training programs. Mentor department trainers in developing supporting materials and delivering training and preparing SMEs to conduct trainings sessions and support the business post go live.

Support transition from project implementation training to run-the-business training, and provide ongoing run-the-business training to departments across UCare. In collaboration with business departments, maintain training materials and ensure that overall training programs are aligned with business needs, compliance and regulatory requirements.

• Act as lead trainer by facilitating training, addressing training logistics, coordinating and organizing training sessions and driving the deployment of training.

• Coach, mentor and assist in prioritizing work of the other Learning and Development trainers (or others as needed) in support of developing training and supporting materials.

• Develop, maintain, and implement training curriculum and materials; in collaboration with Instructional Designers.

• Identify knowledge gaps as well as opportunities to enhance employee performance through additional training.

• Assist in the development of training outcomes including participant training metrics to establish competence; identify and implement improvements to training; develop reporting for measurement of training results through evaluation forms, quality numbers, and interviews with staff or consultations with leadership staff.

• Create and utilize standards for templates and materials supporting new content and curriculum development as needed.

• Perform administrative functions in the learning management system (LMS) to schedule courses, track attendance, and run basic reports.

• Maintain knowledge and skills of processes, policies, procedures, and systems within their training responsibilities.

• Coordinate and facilitate collaboration meetings with stakeholders to analyze training effectiveness, educate and drive staff performance; update training curriculum as needed.

• Manage training program; plan ahead by creating and executing a plan using data to map training needs for the year.

• Develop and manage relationships with other departments and committees, as needed.

• Plan, prioritize and identify training needs for new projects, initiatives and change, including preparation of communication tools.

• Other projects and duties as assigned.


Four-year college degree in education, training, communications or human resources; demonstrated experience may be considered in lieu of degree. Certification and/or active involvement in professional talent or training association highly desired.

Required Experience

Five years of experience with training and training program development. Experience with adult learning principles. Proficient in MS office.

Preferred Experience

Experience in a health insurance or managed care environment. Experience with e-learning applications and blended learning approaches. Supervisory or team lead experience or background in coaching and providing work direction.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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