Associate Care Manager

Minneapolis, Minnesota
Sep 07, 2019
Sep 25, 2019
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.
Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.
Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 10 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description

This position is responsible to facilitate communication for MSHO and MSC+ members by collaborating with case managers, assisting with face to face assessments, telephonic communications, data entry, and coordination with contracted vendors. Support Care Managers in non-clinical duties to ensure efficient work flow.

• Assist Care Manager in the determination of member health care needs by collecting data, participating in assessments, and assist with interpreting in order to facilitate the development and implementation of the member's plan of care.

• Provide insight and knowledge into cultural specifics and norms which may effect care delivery to members. This may include work as an advocate to encourage and explain the benefit of preventative and ongoing health care.

• Facilitate the delivery of care and services within the defined benefit set. Identify resources that may be available within the community or at no or low cost.

• Collaborate with Care Managers to identify changes in member condition which may warrant reassessment or adjustment to care and services.

• Ensure timely delivery of: welcome letters, change of Care Manager letters, approvals, mailing of documents, entry of waivered service authorizizations, waiver DTRs, and entry of assessments into MMIS to comply with contractual obligations. Responsible for scheduling appointments for LTCC assessments, ordering medical supplies and DME and follow up as necessary.

• Cross train to provide back up to central intake coordinator by answering the intake line and managing inboxes.

• Other projects and duties as assigned.

Two year degree at an accredited college, university or vocational school with a focus on health, social service, psychology; demonstrated experience may be considered in lieu of degree.
Required Experience
Two years experience in a community health organization. Familiarity with medical terminology.
Preferred Experience
Experience working with state and federally funded programs. Experience interpreting health information to individuals with varied ethnicity preferred Experience working for an HMO serving members with Medicare and/or Medicaid coverage. Experience in working with culturally diverse populations, underserved populations, or the frail elderly.
The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.
As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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